topic Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15 in Qlik NPrinting

Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Everest_QV_AppSupport — Wed, 24 Jan 2018 04:03:20 GMT

Installed the add-on on the QV server

The NPrint Server Service Account is in the QV server's Qlikview Administrators group and the QlikView Management API group

The Qlikview server has been added as a trusted source

I have setup an app with a connection to the QVP of the Qlikview server

A report was created with On-Demand enabled

All current users are admins, so have access to creating On-Demand reports via the Create authorization

The On Demand user is configured in Qlikview and Nprinting, has distribution to the QVW

Despite all this, and numerous QV server reboots, I am still not seeing the On-Demand option in Access Point...I am lost in regards to what else I need?

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Daniel_Jenkins — Wed, 24 Jan 2018 07:27:08 GMT

Hi Jonathan,

We need more information.

Are you not able to see this button? If not please post a screenshot.

What version/SR of NPrinting 17? You need t be on 17.2.2 at least, although at this time November 2017 is highly recommended. Note that the add-on and server versions must match exactly.

HTH - Daniel.

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Ruggero_Piccoli — Wed, 24 Jan 2018 13:21:19 GMT

Hi,

Try by pressing CTRL+F5 to reload the access point web page.

Best Regards,

Ruggero

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Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Everest_QV_AppSupport — Wed, 24 Jan 2018 13:42:05 GMT

Qlikview is V11.20 SR15...here are the other components:

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Daniel_Jenkins — Thu, 25 Jan 2018 00:35:34 GMT

Hi Jonathan,

Since you are on QlikView Server 11.20 SR15 you may be encountering this known issue (from NPrinting 17.6 release notes):

On-Demand objects do not appear in Access Point

After performing an upgrade to QlikView 11.20 SR15 or SR16, you must add the missing mime types to make the On-Demand add-on work.

To add the two new mime types in the QMC:

1. In the QMC, open the System tab.

2. Click Setup.

3. Expand the QlikView Web Server node.

4. Click on QVWS@YourServer.

5. Click the Web tab.

6. In the Mime Types section, the click the green + button in the upper right corner.

7. Add the following rows:

.JSON in the Extension column and application/json in the Content column

.TTF in the Extension column and

This problem does not occur with new installations of QlikView 11.20 SR15 or SR16.

Here are some screenshots:

Click Apply and then Ctrl+F5 on the QlikView AccessPoint.

Let us know if this resolves your issue.

HTH - Daniel.

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Everest_QV_AppSupport — Thu, 25 Jan 2018 04:18:27 GMT

It is this way, but still the same issue.

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Daniel_Jenkins — Thu, 25 Jan 2018 06:07:31 GMT

Hi Jonathan,

I suggest you try the usual: restart services, empty browser cache, try with a different browser, enable default browser settings etc. etc.

If still unable to get it to work please open a Support case.

HTH - Daniel.

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Everest_QV_AppSupport — Thu, 25 Jan 2018 12:55:21 GMT

I restarted both servers and cleared my cache...still no success.

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Daniel_Jenkins — Thu, 25 Jan 2018 23:36:17 GMT

Hi Jonathan,

Please open a Support case.

- Daniel.