topic Re: Nprinting Error When Scheduling Task in Qlik NPrinting

Nprinting Error When Scheduling Task

cbaqir — Thu, 10 Aug 2017 13:51:06 GMT

Error: Access violation at address 016CD88E in module 'NPrintingSvc.exe'

I have 1 QVW that has 2 scheduled NP 16 runs. One works, one doesn't. The one that doesn't says: Error: Access violation at address 016CD88E in module 'NPrintingSvc.exe'

I can run the task manually - it just doesn't work from the schedule.

I am going to reboot the App server but any other suggestions?

Service 8/10/2017 6:15:00 AM Message QlikView NPrinting file closed: E:\QlikView Storage\NPrinting\ACTIVE\Queue Outliers.nsq

Service 8/10/2017 6:15:00 AM Warning The QlikView NPrinting file you are opening was created with a later QlikView NPrinting release. When saving the file using the current version, it might no longer work correctly or be compatible with later releases.

Service 8/10/2017 6:15:00 AM Message QlikView NPrinting file opened: E:\QlikView Storage\NPrinting\ACTIVE\RCI Queue Outliers.nsq

Service 8/10/2017 6:15:00 AM Message Service: event started

Service 8/10/2017 6:15:00 AM Message Run Schedule: schedule

Service 8/10/2017 6:15:00 AM Message Run Job: job

Service 8/10/2017 6:15:00 AM Message Run Task: task

Service 8/10/2017 6:15:04 AM Message Open file: \\phx-app-035\qlikview storage\UserDocuments\Governance Ticket Lifecycle – BETA.qvw

Service 8/10/2017 6:15:25 AM Information QlikView version: 11.20.12664.0

Service 8/10/2017 6:15:26 AM Message Clear all selections: \\phx-app-035\qlikview storage\UserDocuments\Governance Ticket Lifecycle – BETA.qvw

Service 8/10/2017 6:15:26 AM Message Creating output folder: C:\Users\NPrinting\AppData\Local\Temp\NPrinting_Temporary_67DF3339399F4E58BB40CAF4D4ECDAEF\

Service 8/10/2017 6:15:26 AM Message Output folder created: C:\Users\NPrinting\AppData\Local\Temp\NPrinting_Temporary_67DF3339399F4E58BB40CAF4D4ECDAEF\

Service 8/10/2017 6:15:26 AM Message Creating output folder: C:\Users\NPrinting\AppData\Local\Temp\NPrinting_Temporary_Distribution_337A08D3921C411C8EB297E8505A05C7\

Service 8/10/2017 6:15:26 AM Message Output folder created: C:\Users\NPrinting\AppData\Local\Temp\NPrinting_Temporary_Distribution_337A08D3921C411C8EB297E8505A05C7\

Service 8/10/2017 6:15:26 AM Message Start Load Task

Service 8/10/2017 6:15:26 AM Message End Load Task

Service 8/10/2017 6:15:26 AM Message Start Execute Task

Service 8/10/2017 6:15:26 AM Message Start GTL Outliers - RCI

Service 8/10/2017 6:15:26 AM Message Report type: Excel Workbook (Excel Workbook)

Service 8/10/2017 6:15:26 AM Message Producing report: GTL Outliers - RCI

Service 8/10/2017 6:15:29 AM Error Error: Access violation at address 016CD88E in module 'NPrintingSvc.exe'. Read of address 00000000

Re: Nprinting Error When Scheduling Task

Lech_Miszkiewicz — Fri, 11 Aug 2017 01:05:12 GMT

Hi.

Right above in your logs it also says:

Make sure you run NPrinting Designer and Server on the same version, else you will always run into troubles.

I would suggest following.

update your server & designer to the same version
open your nsq files in designer, test-run them and save
copy-paste them to server

test again.

Other thing you should also check is whether document you are trying to use has section access on it? Id so, make sure there that NPrinting service account is able to open this document.

regards

Lech

Re: Nprinting Error When Scheduling Task

cbaqir — Fri, 11 Aug 2017 14:41:29 GMT

I'm confused because one file was created off of the other so they should both be the same version. Thanks for the tips!

Re: Nprinting Error When Scheduling Task

Lech_Miszkiewicz — Mon, 14 Aug 2017 02:06:32 GMT

It does not matter from which file it was created. What matters is what version of NPrinting Designer you were using to create,edit or modify recently your nsq files. Version of Designer needs to be the same as version of server, In your environments it is clearly not the same.

regards

Lech

Re: Nprinting Error When Scheduling Task

cbaqir — Mon, 14 Aug 2017 19:53:11 GMT

That makes sense, thanks. I am using Designer 16.5 but Server 16.2.

Re: Nprinting Error When Scheduling Task

Lech_Miszkiewicz — Mon, 14 Aug 2017 23:55:13 GMT

Hi Cassandra,

Let us know, whether upgrade of the server helped soving your issue with task execution.

regards

Lech