topic Re: Problems with Upload/NewStand in Qlik NPrinting

Problems with Upload/NewStand

Anonymous — Fri, 25 Aug 2017 10:56:57 GMT

Hello everybody!

I´m having a problem with the NewStand of Nprinting. I´m going to try to explain it as detailled as possible.

I have 5 reports programmed to reload every morning at 7.00, and they have been reloading well till today.

The thing is that when I check in the Dashboard of Nprinting it shows that my reports have been reloaded as always, without problems, and even in the Tasks tab it shows that all the reloads have been done without problems at 7.00.

But when I go to the NewStand, I have only the versions of my reports of yesterday.

I think that I have tried everything:

-Reloaded the reports manually

-Restarting the Nprinting Services

-Checking if my roles still being Developper and if I still having the rigths to see the reports in the NewStand

-Checking in the Task tab if there have been some problems with the reloads, the automatic ones and the manual ones.

I attach two images to help to understand my problem:

In the column "Actualizado" I have the realod dates fof my reports

And these are the dates of my reports in the NewStand:

If someone could help me .

Thank you in advance!

Re: Problems with Upload/NewStand

Ruggero_Piccoli — Fri, 25 Aug 2017 13:05:51 GMT

Hi,

Did you checked the Qlik NPrinting logs Logging ‒ Qlik NPrinting? Are there some specific errors?

Re: Problems with Upload/NewStand

Anonymous — Mon, 28 Aug 2017 07:11:01 GMT

Hello Ruggero, thanks for your answer.

I´ve checked the logs and it always shows this message :

"TLS handshake error from [::1] : (65188, this number is always a random number) : EOF"

I´ve tried to search what means this message but I haven´t found anything.

Dou you have any idea?

Thank you in advance.

Re: Problems with Upload/NewStand

Ruggero_Piccoli — Mon, 28 Aug 2017 08:04:24 GMT

Hi Guillermo,

We are not able to understand with these information.

If the error is still present could you send all the log files?

Thanks.

Re: Problems with Upload/NewStand

Anonymous — Mon, 28 Aug 2017 08:33:37 GMT

Sure.

The only one who updates whenever I try to realod the execution report is the Webengine log, the other ones doesn´t seem to be important because their update dates are older.

Thank you!

Re: Problems with Upload/NewStand

Ruggero_Piccoli — Mon, 28 Aug 2017 10:28:02 GMT

Hi Guillermo,

We checked the logs (I asked the help of developers). Logs how that report generation failed and this is the reason why you still see old reports. The generation task started but failed before finisching.

The suggestion now is to update your 17.3 to latest June 2017 to have the new Task Executions page and use it to investigate why they failed.

Best Regards,

Ruggero

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Re: Problems with Upload/NewStand

Anonymous — Mon, 28 Aug 2017 10:32:45 GMT

Okey!

I will update the Version to check what´s happening!

Thanks for the help.

Re: Problems with Upload/NewStand

Anonymous — Fri, 01 Sep 2017 12:14:34 GMT

Hello!

I opened the postgres and deleted the rows that where with the state "Enqueued".

Some reports have been realoades automaticly as they should, but another one still doing strange things.

Now the log shows:

Navigator stuck or died on connection navigator...forcing close of resolver. 1 unprocessed request(s) will be reenqueued.... error HRESULT E_FAIL.

I attach the new log.

Thanks!!

Re: Problems with Upload/NewStand

Ruggero_Piccoli — Fri, 01 Sep 2017 14:48:56 GMT

Hi,

It seems a temporary error due to a QlikView crash.

If you run the NPrinting task again it should works.