topic Re: RE:Unable to send emails to users in Qlik NPrinting

RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 07:11:12 GMT

devarasu07 i created user and added in the user role to that perticular user and i tried to send report to this

user -- To and some other emails in CC but mail is not going below error showing in log file .

The user [userid] for the task [taskname] has no permission to see the published reports. No email will be sent.

User [email address] is inserted as recipient in task [taskname] but no destination is configured. Report will not be generated

what might be the issue? do i need to add something in user role?

Thanks

Chanty

Re: RE:Unable to send emails to users

devarasu07 — Wed, 29 Nov 2017 07:23:43 GMT

Hi,

send email check box enabled? make sure to enabled. also make sure at least one recipients need to be added in your task.

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 07:25:58 GMT

sorry devarasu am using Qliksense npriting 17.3 sep2017 i dont have that option.

i believe issue in security role . how to give

Re: RE:Unable to send emails to users

devarasu07 — Wed, 29 Nov 2017 07:29:16 GMT

hi,

sorry, i don't have 17 version. lets looks for @lech_miszkiewicz suggestions. Thanks

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 07:38:08 GMT

Okay thanks

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 07:41:58 GMT

One more thing

how to change the default sender email id?

currently we have servicedesk@mnc.com

i want to change this how to change this?

Re: RE:Unable to send emails to users

Daniel_Jenkins — Wed, 29 Nov 2017 08:06:57 GMT

Hi Chanty,

I would assign the NewsStand role (at least) to those users that need to get reports.

More details of roles etc. here: https://help.qlik.com/en-US/nprinting/November2017/Content/Security/ManageSecurity/Security-management.htm

Change default sender e-mail address: Admin > Settings > Email settings - Default sender email

HTH - Daniel.

Re: RE:Unable to send emails to users

devarasu07 — Wed, 29 Nov 2017 08:12:14 GMT

Hi,

my end can't check i'm still using 16.

you can try to find bleow root in your nprint 17

--> athentication settings ---> Newsstand setting -->email settings

Cannot send email using NPrinting 17

Re: RE:Unable to send emails to users

Lech_Miszkiewicz — Wed, 29 Nov 2017 08:49:10 GMT

I would start with Daniel's recommendation, also make sure that under destination for this recipient you have at least one destination selected...

cheers

Lech

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 09:18:51 GMT

yes i got it to change the default email address .

this i didnt understand

"I would assign the NewsStand role (at least) to those users that need to get reports."

can you explain more?

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 09:21:25 GMT

is it while creating task am selecting the Email destination ...is that enough or i need to select the newsstand also?

Re: RE:Unable to send emails to users

Lech_Miszkiewicz — Wed, 29 Nov 2017 09:22:03 GMT

Go to NPrinitng Andimn Console then USER--> Choose/enter particular USER (for example user XXX ) settings-> assign ROLE (Role Name will be NewsStand role) as one of the default existing roles....

Re: RE:Unable to send emails to users

Lech_Miszkiewicz — Wed, 29 Nov 2017 09:27:55 GMT

look at this first and make sure user has a Role assigned :https://help.qlik.com/en-US/nprinting/November2017/Content/Security/ManageSecurity/Security-management.htm

and also at this under "Setting destination":

https://help.qlik.com/en-US/nprinting/November2017/Content/DistributionSchedulesAutomation/Distribute-User-Specific.htm

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 09:28:33 GMT

here i just added the User role only lech ...is it fine? or i need to add newsstand?

Re: RE:Unable to send emails to users

Lech_Miszkiewicz — Wed, 29 Nov 2017 09:29:25 GMT

sorry i have sent you the same link Daniel did,

so answering your question re: destination - YES - it is set up when creating publish task...

Re: RE:Unable to send emails to users

Lech_Miszkiewicz — Wed, 29 Nov 2017 09:32:12 GMT

Well - it depends where you want to sent your report... if you put NewsStand as one of the destination against user name and User has only USER role assigned then obviously you have inconsistency, right? This is because USER role does not allow to access NewsStand...

I would try to avoid such scenario as i did not test if it would work...

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 09:34:49 GMT

Okay thanks Lech Miszkiewicz . now email is going to respected users . just now i received the mail .

here one more clarification like

For example i have exchnage server mail size it set to 30MB but my excel report size is 40Mb then it will fail to send the report right?

is there any posibility to zip and send the reports? or any other alternate for this?

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 09:35:36 GMT

its all are set earlier only lech.

Re: RE:Unable to send emails to users

Chanty4u — Wed, 29 Nov 2017 09:36:38 GMT

thanks alot lech for your info asusal i will check for the same.

Re: RE:Unable to send emails to users

Lech_Miszkiewicz — Wed, 29 Nov 2017 09:38:03 GMT

that is why you have news stand and folder destinations for big reports.. i am not sure how much ZIP will help compressing those files..