topic Re: Problem to connect application in NPTINTING in Qlik NPrinting

Problem to connect application in NPTINTING

kevinchevrier — Wed, 30 Aug 2017 10:29:58 GMT

Hi,

I have an issue trying to connect my app.

In fact I have 2 apps.

The first one is a small app, and there is no problem to connect with NPrinting.

The second one is bigger, there is an error when I am trying to connect : "Request has been purged due to connection errors".

It's weird because on the 2 apps, it's the same user and password. I try during one day many solutions. I can assure you there is no mistake with the user or password. I have to notice that the second app was well connected last month. I don't know what could happend durring a month. The section access didn't change. I try to connect my app without section access and without authentification but there is the same error message.

I noticed something weird in the log. The document path is like : "D:\\Qlikview\\app\\... All reverse slash are double as you can see in attachment. Is it something wrong ?

Have you already find a solution for this issue ?

Kevin

Re: Problem to connect application in NPTINTING

Ruggero_Piccoli — Wed, 30 Aug 2017 13:29:32 GMT

Is 😧 a network mapped folder? If yes note that mapped folders are not supported, you must use a path like \\ServerName\Folder|...

Best Regards,

Ruggero

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Re: Problem to connect application in NPTINTING

kevinchevrier — Wed, 30 Aug 2017 13:38:59 GMT

No, for both application it's a local path : D:\QlikView\Clients\...

Kevin

Re: Problem to connect application in NPTINTING

Ruggero_Piccoli — Wed, 30 Aug 2017 15:23:01 GMT

Other suggestions are to check the folder and file permissions and try to open the .qvw by using QlikView run by the same Windows user that runs NPrinting.

Best Regards,

Ruggero

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Re: Problem to connect application in NPTINTING

kevinchevrier — Wed, 30 Aug 2017 15:30:31 GMT

This is ok.

Kevin

Re: Problem to connect application in NPTINTING

kevinchevrier — Thu, 31 Aug 2017 10:03:31 GMT

The permissions is also OK. As I said it always works until last month.

We didn't change any permissions.

Kevin

Re: Problem to connect application in NPTINTING

Ruggero_Piccoli — Thu, 31 Aug 2017 10:38:55 GMT

The log is related to invalid credentials so another thing to check is if the password of the Windows user was changed since last month and was not changed in the Windows service configuration.

If also this doesn't resolve I would to suggest you to open a support ticket so my collegues can organize a remote session to do a detailed check.

Best Regards,

Ruggero

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Re: Problem to connect application in NPTINTING

kevinchevrier — Thu, 31 Aug 2017 13:00:58 GMT

The password hadn't change.

I also created a case to qlik support.

Thank you

Kevin