topic Re: Generating cache error while connecting Nprinting to Qlikview Server in Qlik NPrinting

Generating cache error while connecting Nprinting to Qlikview Server

binujose1982 — Thu, 17 Aug 2017 05:16:10 GMT

Hi,

I am trying to generate NPrint reports using Qlikview Server, unfortunately we are ending up with below connection error

‘Error Request has been purged due to connection errors.

Please find below details:

Nprinting version : NPrint 17.3 installed in Windows Server 2012 R2
Qlikview Server installed in Windows Server 2008 R2
Using same versions of both Qlikview Server and Qlikview Desktop installed in the NPrint Engine.
Activated Qlikview Desktop active license for the Windows user who is running the engine service.
Using different account for qlikview services and Nprinting services
Receiving certificate error while accessing Nprinting application

Please help to solve this issue?

Re: Generating cache error while connecting Nprinting to Qlikview Server

Lech_Miszkiewicz — Fri, 18 Aug 2017 03:29:15 GMT

hey mate

follow ALL steps from attached topic to identify problem. I have described all steps there. Do not miss any single step as everything counts.

How to connect Qlik N printing 17.4 to Qlik View server

cheers

Lech

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Re: Generating cache error while connecting Nprinting to Qlikview Server

Lech_Miszkiewicz — Tue, 22 Aug 2017 02:55:47 GMT

Hi Binu,

how did you go? any luck?

Re: Generating cache error while connecting Nprinting to Qlikview Server

binujose1982 — Tue, 22 Aug 2017 03:06:21 GMT

Thank you so much Lech..

But No luck..

I am able to connect with local Type. Server connection still has issues.

Re: Generating cache error while connecting Nprinting to Qlikview Server

binujose1982 — Tue, 22 Aug 2017 03:09:39 GMT

I am able to create connection from N printing server to Local Type,but when I am doing as SERVER, it gives me error

The Account used to run Qlik Nprinting Engine has access to Qlik View Server
Document address qvp://Server Address/Test.qvw
The Account used to run Qlik Nprinting Engine has access to Qlik View Server
My desktop version and Server version is same.
Nprinting user has administrator rights on both of the server.
The Account used to run Qlik Nprinting Engine has access to Qlik View Server

Re: Generating cache error while connecting Nprinting to Qlikview Server

Lech_Miszkiewicz — Tue, 22 Aug 2017 07:21:21 GMT

Did you follow all steps from my instructions (step by step)? Did you manage to go through all steps i listed without error there?

It is not only administrators right you need - I specificly mentioned there that NPrinting account has to be added to QlikView Administratoprs Group - is it?

let me know

cheers Lech

Re: Generating cache error while connecting Nprinting to Qlikview Server

binujose1982 — Wed, 23 Aug 2017 06:27:26 GMT

Sorry for the late reply.

I have followed all the steps and the user (I am using generic admin account) is part of Qlikview Administration Group.

My comments are in green

What QlikView Server version are you using? 11.20.13405.0 SR15 64 bit

Is your Desktop version installed on NPrinting Engine Box the same as the QlikView Server version?

Yes , I am using same version

Other information would be:

can you RDP to Engine as NPrinting account user –yes

open QlikView Desktop –

Able to open server report from Desktop version installed on NPrinting Engine

once you can open your document from there lets jump back to another topic

RDP to your QlikView server as a NPrinting account use

open localy document in QlikView desktop on this server and try to save it - see whether an NPrinting account user has enough privileges to save a document or overwrite a document created by different account on QlikVIew server

Successfully completed aboove step

once above is tested successfully we can come back to account settings being

read followin Topic where in few places i describe all requirements

Re: Nprinting 17 server connection to a qvw

one of requirements says - NPrinting account needs to be part of QlikView Administrators and Administrators on QlikView server!!! - yes

But, One thing I noticed is that I am getting certificate error while accessing NPrinting web console,

Could you please advice...

Re: Generating cache error while connecting Nprinting to Qlikview Server

Lech_Miszkiewicz — Wed, 23 Aug 2017 06:35:04 GMT

do not worry about certificate error - this is normal as you did not install trysted certificates.

can you screenshot following:

full screenshot when you "open in the server" your qvw from NPrinting box (so i can see caption of QlikView window)
screenshot of your NPrinting connection details
are you using NTML authentication?

regards

Lech

Re: Generating cache error while connecting Nprinting to Qlikview Server

binujose1982 — Wed, 23 Aug 2017 07:33:54 GMT

Hi Lech,

Please find below screen shot:

full screenshot when you "open in the server" your qvw from NPrinting box (so i can see caption of QlikView window)

screenshot of your NPrinting connection details

Regarding 3rd point;

are you using NTML authentication?

Could you please let me know how to check it?

Thanks,

Binu

Re: Generating cache error while connecting Nprinting to Qlikview Server

Lech_Miszkiewicz — Wed, 23 Aug 2017 07:39:44 GMT

You need to go to Qlik QMC:

QMC-->System-->Setup-->Web servers-->authentication

see here:

QMC-->System-->Setup-->Web servers-->authentica... | Qlik Community

also

Is there section access on this document?

regards

Lech

Re: Generating cache error while connecting Nprinting to Qlikview Server

binujose1982 — Wed, 23 Aug 2017 07:51:34 GMT

Thank you Lech.

yes we are using NTML authentication.

This report doesn't have any section access. It a test report with one textbox.

Thank you,

Binu

Re: Generating cache error while connecting Nprinting to Qlikview Server

Lech_Miszkiewicz — Wed, 23 Aug 2017 07:54:58 GMT

would you be able to upgrade to NPrinting June 2017?

I am running out of options here.

I can only suggest Qlik support or we can schedule webex or smth.

Re: Generating cache error while connecting Nprinting to Qlikview Server

binujose1982 — Wed, 30 Aug 2017 04:57:25 GMT

Thank you Lech. Apologise for late reply.

let me try to install in another server and try. I will update you once its done.

Thank you so much for your time and comments.

Binu