topic Re: NPrinting cache error in Qlik NPrinting

NPrinting cache error

arvind_patil — Thu, 17 Aug 2017 04:34:24 GMT

Hi ,

I am Facing one issue in NPrinting connection. It shows cache as below.

Error

Exceeded maximum number of retries

Please help me to resolve it.

Thanks,

Arvind Patil

Re: NPrinting cache error

Lech_Miszkiewicz — Thu, 17 Aug 2017 04:59:48 GMT

This is not enough information:

We need information regarding:

Qlik version (Sense or View), + build +SR
NPrinting Version + (build no)
Connection Type (Local, QVP, or Sense)
Qlik document security (has section access or not)
screenshots of your connection page (so we can look for something unusual)
Configuration (running on the same server as QV or QS or separate machine)
Does NPrinting account user has all priviliges
- is it local admin
- if running QVP - does it belong to local admin and QlikView administrators group
- if running with Sense - does it have RootAdmin Roles assigned
etc.... there is too much to unknown in your question...

on top of that go & read all this and make sure you are running June 2017 version:

https://help.qlik.com/en-US/nprinting/June2017/Content/Introduction/Introduction.htm‌

https://help.qlik.com/en-US/nprinting/June2017/Content/GettingStarted/HowCreateConnections/Create-Connections.htm

share some more light and we will take it from there..

cheers

Lech

Re: NPrinting cache error

arvind_patil — Thu, 17 Aug 2017 06:55:06 GMT

Hi Lech,

Thanks For reply

Info:

1. Working on Qlikview 12.0 .2 SR 5

2. Nprinting Version 17.2.3

3. Connection Type: QVP

4. has Section access

5. Configuration running on different server.

6. Nprinting account has All Previllages

7. For Screen Shot refer attachment.

Re: NPrinting cache error

Lech_Miszkiewicz — Thu, 17 Aug 2017 07:04:14 GMT

Well - like i said abve "... make sure you are running June 2017 version..."

on the other note make sure you follow all steps from those topics:

How to connect Qlik N printing 17.4 to Qlik View server

cheers

Lech

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Re: NPrinting cache error

Lech_Miszkiewicz — Thu, 17 Aug 2017 07:06:14 GMT

in regards to connection screenshot i meant actual connection settings as there may be a "typo" or error

cheers

Re: NPrinting cache error

arvind_patil — Thu, 17 Aug 2017 07:24:19 GMT

Hi Lech,

I need to add one additional point . I have generated same connection successful previously. But when I reload Metadata It gives me above mentioned error . I don,t have rights to upgrade version.

Thanks,

Arvind Patil

Re: NPrinting cache error

Lech_Miszkiewicz — Thu, 17 Aug 2017 07:33:27 GMT

Ok, understand, I was there with this version and i gave up and upgraded

Do you have rights to reboot server? Did you try to reboot server or at least restart services? There may be some stale instances.

Can you go to https://<yourservername>:4993/#/tasks/executions‌ and see whether there are some stale or still running tasks?

In regards to upgrade - if not now - than better ASAP request an upgrade!!! The version of NPrinting you are working with were having so many bugs and stability issues that it is hard to troubleshoot issue like yours when something once works and another time does not. The only resonable answer is "UPGRADE". This is the main reason why NPrinting is beeing released so often as it addresses all those bugs.

I do not know how else i can help you mate...

Can you log support ticket with Qlik?

cheers

Lech

Re: NPrinting cache error

arvind_patil — Thu, 17 Aug 2017 07:44:55 GMT

Hi Lech,

I have restarted services as well as server more than 4 times still its not resolved.

and in #/tasks/executions it shows running and failed.

Thanks,

Arvind Patil

Re: NPrinting cache error

Lech_Miszkiewicz — Thu, 17 Aug 2017 07:54:37 GMT

well if it is running - observe when it fails or finishes and thaen try to re-generate.

but still - try to follow all steps from the links i have provided you in my previous comments as they may identify some problems with priviliges.

cheers

Lech

Re: NPrinting cache error

arvind_patil — Thu, 17 Aug 2017 08:56:55 GMT

Hi Lech,

I checked that , I think Upgrade is one alternative.

Thanks once again for your valuable reposes.

Thanks,

Arvind Patil