topic Re: NPrinting Error in Qlik NPrinting

NPrinting Error

mphekin12 — Thu, 14 Sep 2017 14:53:00 GMT

Has anyone ever received the following error message when trying to preview a report in NPrinting:

If so, what did you do to fix the issue?

We are using NPrinting 17.3, the .qvw file that is linked to this app is 82k and we have one filter on the current year. I wouldn't think we should be getting a time out error.

Any information would be greatly appreciated!

Re: NPrinting Error

vvvvvvizard — Thu, 14 Sep 2017 14:54:36 GMT

Good day , yes , if the preview runs for longer than 10 minutes , you arnt allowed to view the preview and you will have to run the full report and view it instead .

Re: NPrinting Error

mphekin12 — Thu, 14 Sep 2017 14:57:36 GMT

Thanks for the reply, but my question is why would this report take so long to run? I'm only trying to show three very simple charts for the current year.

Re: NPrinting Error

Ruggero_Piccoli — Thu, 14 Sep 2017 15:09:18 GMT

Can you post the template?

The preview can be very long in case of, for example, many nested levels.

Do you have this error only with a specific template? Could you test another template?

Best Regards,

Ruggero

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Re: NPrinting Error

mphekin12 — Thu, 14 Sep 2017 15:18:58 GMT

Will this work Ruggero?

It's pretty straight forward. It's a very simplistic report that I was using as a proof of concept. It really shouldn't time out like it has been.

Re: NPrinting Error

Ruggero_Piccoli — Thu, 14 Sep 2017 15:25:45 GMT

This is very simple and it should be produced fast.

Did you tried to preview another template? Just to understand if the problem is in the template or in the installation.

Is the Engine/s online?

Did you checked the logs to see if there are some errors?

Re: NPrinting Error

mphekin12 — Thu, 14 Sep 2017 16:11:01 GMT

I just checked another Excel based report that uses the same App. Again it is pretty simple and it took 4 minutes but the preview actually opened. I'm not sure how to tell if the engine is online but I'm assuming it is since I was able to preview the Excel report. I'm also not sure how to go about checking the logs.

Re: NPrinting Error

Chanty4u — Thu, 14 Sep 2017 16:41:29 GMT

Hi ,

Its not problem with the engine . Engine location you can see when you login with the Admin only

--- Admin -tab--- engine settings---- there you can see engine is online or offline

if it is in offline reports will not work.

and the error is more than 10 min ----- it because of the data /charts or more in the template by size wise..

same report dont do preview schedule the task it will work ;

correct me if i am wrong

Ruggero Piccoli

Re: NPrinting Error

mphekin12 — Thu, 14 Sep 2017 16:55:57 GMT

Chanty,

Thanks for your reply. If I schedule the task and have it emailed, it does work, although it still takes some time for the task to complete. This seems like a pretty bad work around though. Why have a Preview button in the interface if it doesn't work?

Any other ideas on how to solve this issue?

Re: NPrinting Error

Chanty4u — Thu, 14 Sep 2017 17:13:28 GMT

even we got the same ,... if it excel template you can remove the blank rows till down

if it is PPT we are scheduled the task it worked for both Excel and PPT

which version you are using?

Re: NPrinting Error

mphekin12 — Thu, 14 Sep 2017 18:55:51 GMT

17.3

Re: NPrinting Error

Chanty4u — Fri, 15 Sep 2017 05:31:16 GMT

yes but i am sure it because of the data size and how the chart data contains.

check the log file once and do for the same,

or schedule the task

Re: NPrinting Error

Ruggero_Piccoli — Fri, 15 Sep 2017 07:53:02 GMT

About logs you can refer to Logging ‒ Qlik NPrinting. You should check if there are some errors or share a copy of the log files.

You could also check if your hardware met the requirements Planning your deployment ‒ Qlik NPrinting or if you lack resources. For example, if you open the source document in QlikView Desktop from the Engine computer is it performing well or is it slow?

Is NPrinting Server and Engine/s installed on a reserved computer or are they in the same computer of a QlikView Server or Qlik Sense Server (not supported)?

Re: NPrinting Error

mphekin12 — Fri, 15 Sep 2017 11:14:59 GMT

Ruggero,

Thanks for the information! I will pass it onto our systems administrator to ensure that there aren't any errors in the logs and we have enough resources on the NPrinting server (it isn't on the same server as our QV environment).

The dashboard performs fine when the server copy is opened through my desktop version of QV.