topic Re: NPrinting 17 Problem send mail in Qlik NPrinting

NPrinting 17 Problem send mail

Anonymous — Mon, 20 Nov 2017 10:47:39 GMT

Hello

I have this message in scheduler.log

This is a new server 2012R2

Failed to send e-mail for bucket c8d4e235-67b5-4f65-8e03-33cdb9ce8320 to jean-christophe.xxxxxx@xxxx.fr. ERROR: Service not available, closing transmission channel. The server response was: 4.3.2 Service not available. Stack trace: at System.Net.Mail.SmtpConnection.ConnectAndHandshakeAsyncResult.End(IAsyncResult result)↓↓ at System.Net.Mail.SmtpTransport.EndGetConnection(IAsyncResult result)↓↓ at System.Net.Mail.SmtpClient.ConnectCallback(IAsyncResult result)↓↓--- End of stack trace from previous location where exception was thrown ---↓↓ at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()↓↓ at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)↓↓ at Qlik.NPrinting.Repo.Service.ReportPublishingService.<SendEmailAsync>d__19.MoveNext() in c:\Jws\workspace\NP-REL-17.5.0.0-BR-01-build\server\NPrinting\src\Repo\Service\ReportPublishingService.cs:line 563.

I put information here (name , smtp and default adress)

if you know how resolve this problem

thank you

Re: NPrinting 17 Problem send mail

Lech_Miszkiewicz — Mon, 20 Nov 2017 23:56:40 GMT

this is not a NPrinting issue - it is SMTP server issue!

If you put SMTP server information correct it may be antispam block from SMTP or some other settings.

Talk to your SMTP admins.

BTW - if you upgrade to newest NPrinting version you will have a "Test" property so tyou will be able to send a test e-mail. You will also have possibility of using SSL.

If you are unsure if your SMTP server works use one of the "Dummy" servers to test it. For example: smtp4dev - Home

Last thing - how big is your attachment - maybe it is to big to sent via email?

cheers

Lech

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Re: NPrinting 17 Problem send mail

Anonymous — Thu, 01 Feb 2018 14:15:03 GMT

FYI.Qlik Support Solution for SMTP email issue experienced after upgrade 17.6:

This issue will be fixed in the upcoming release of NP 18.0.3 February 2018 release.

Re: NPrinting 17 Problem send mail

Daniel_Jenkins — Fri, 02 Feb 2018 00:56:42 GMT

Hi Lakshman,

The OP is using version 17.5 so this is not really relevant.

HTH - Daniel.

Re: NPrinting 17 Problem send mail

Anonymous — Fri, 02 Feb 2018 08:16:58 GMT

Hello

Thank for your answers, I will next days test it

Re: NPrinting 17 Problem send mail

Ruggero_Piccoli — Mon, 05 Feb 2018 14:48:45 GMT

Hi,

I searched your error: "ERROR: Service not available, closing transmission channel. The server response was: 4.3.2 Service not available." and I found the article: Send-MailMessage returns The server response was: 4.3.2 Service not available‌.

It seems that you need to insert the Qlik NPrinting Server IP address into the senders white list of your SMTP server.

Best Regards,

Ruggero

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