topic Re: NPrinting Task Successful Mail not Received in Qlik NPrinting

NPrinting Task Successful Mail not Received

baarathi — Sat, 16 Nov 2024 04:33:40 GMT

I have scheduled a task to deliver reports through mail. As mentioned in screenshot below. Task is successful. But the mail is not getting delivered. I have tried sending test mail in the settings. The mail gets delivered. Any suggestion on why mail is not delivered?

Re: NPrinting Task Successful Mail not Received

pradosh_thakur — Tue, 05 Feb 2019 08:16:46 GMT

Publish task has an email tab in which you can set who can receive the mail.again check in the tab if you have clicked the mail option or not.

for reference
https://help.qlik.com/en-US/nprinting/November2018/Content/NPrinting/DistributionSchedulesAutomation/DistributingReportsbyEmail.htm

Re: NPrinting Task Successful Mail not Received

baarathi — Tue, 05 Feb 2019 08:30:14 GMT

@pradosh_thakur I have followed all the steps as mentioned in the above url.

Re: NPrinting Task Successful Mail not Received

pradosh_thakur — Tue, 05 Feb 2019 08:33:11 GMT

have you check the email option in the reports tab ?

Re: NPrinting Task Successful Mail not Received

baarathi — Tue, 05 Feb 2019 08:38:35 GMT

@pradosh_thakur Yes I have.

Re: NPrinting Task Successful Mail not Received

baarathi — Tue, 05 Feb 2019 08:41:41 GMT

@pradosh_thakur The problem is mail itself not delivered and also in the execution log, Elapsed Time is 00:00:00

Re: NPrinting Task Successful Mail not Received

pradosh_thakur — Tue, 05 Feb 2019 08:47:54 GMT

is the email destination option checked ? If it is checked then i see no issue other than SMTP settings that can create this issue. Make sure you have the email destination checked for the users.

Re: NPrinting Task Successful Mail not Received

baarathi — Tue, 05 Feb 2019 08:49:01 GMT

@pradosh_thakur Yes the email destination is checked for all users in User Tab.

Re: NPrinting Task Successful Mail not Received

baarathi — Tue, 05 Feb 2019 08:50:33 GMT

@pradosh_thakur I have checked smtp settings by sending a test mail, test mail is getting delivered. What could possibly be the issue other than these?

Re: NPrinting Task Successful Mail not Received

pradosh_thakur — Tue, 05 Feb 2019 08:52:52 GMT

Not sure. I have asked you do what ever i can think of. May be @Lech_Miszkiewicz can help.

Re: NPrinting Task Successful Mail not Received

baarathi — Tue, 05 Feb 2019 08:55:01 GMT

@pradosh_thakur Thank You Pradosh.

Re: NPrinting Task Successful Mail not Received

Lech_Miszkiewicz — Tue, 05 Feb 2019 10:23:40 GMT

Hi,

I would still look at SMTP logs on SMTP server.

If test email comes out maybe your attachement is too big or maybe you are sending too many emails from NPrinting and anti spam kicks in?

regards

Lech

Re: NPrinting Task Successful Mail not Received

baarathi — Tue, 05 Feb 2019 10:37:45 GMT

@pradosh_thakur I have figured the problem. Actual problem is that the mail is getting delivered only to Admin account of NPrinting.

Re: NPrinting Task Successful Mail not Received

pradosh_thakur — Tue, 05 Feb 2019 10:42:08 GMT

Does this mean you have added no user that can receive a mail ?

Anyways happy that you found out the issues. Please close this thread.

Re: NPrinting Task Successful Mail not Received

baarathi — Tue, 05 Feb 2019 10:47:26 GMT

@Lech_Miszkiewicz I have figured the problem. Actual problem is that the mail is getting delivered only to Admin account of NPrinting.

Re: NPrinting Task Successful Mail not Received

pradosh_thakur — Tue, 05 Feb 2019 12:13:20 GMT

please close the thread.