topic NPrinting Connection Issue in Qlik NPrinting

NPrinting Connection Issue

Rehan — Wed, 13 Mar 2019 13:36:55 GMT

My environment

Qlikview Server 12.20

NPrinting v18.39.6.0

I have an issue where the NPrinting Scheduler service is stopping every 6 mins or so and the connection is timing out, means if I am trying to create a connection to the APP in qlikview it times out. None of the existing connections are working.

Quick background , we have applied some security changes like fire wall and other stuff and thats when we started seeing this issue. I have tried every thing. Opened ports 4993 and 4994. Logs are not telling much . Any ideas what could be missing or went wrong

NPrintig URL is https://Server:4993

Re: NPrinting Connection Issue

Ruggero_Piccoli — Wed, 13 Mar 2019 14:47:48 GMT

Hi,

Are the Qlik NPrinting Engines online?

What do you see if you run a Verify Connection?

Did you checked the log files? Could you share them?

Best Regards,

Ruggero

Re: NPrinting Connection Issue

Rehan — Wed, 13 Mar 2019 15:03:01 GMT

Yes ENgine is online and Verify Connection keeps spinning. Which log files you are looking for ? Scheduler?

Re: NPrinting Connection Issue

Ruggero_Piccoli — Wed, 13 Mar 2019 15:40:24 GMT

Hi,

Yes Scheduler and Engine log files https://help.qlik.com/en-US/nprinting/February2019/Content/NPrinting/AdministeringQVNprinting/Logging.htm

Re: NPrinting Connection Issue

Frank_S — Wed, 13 Mar 2019 16:27:16 GMT

If you have unsupported items in your QVWs, logging and connection verification will not expose this.

Please check the following and adapt your QVWs according to the recommendations in the article.

Nprinting: Unsupported QlikView Document items, System Configurations and other limitations

How to Resolve the NPrinting 17, 18, 19 and Higher Version Hangs, Purged Connection and Verification Errors