topic Re: Nprinting error message in Qlik NPrinting

Nprinting error message

gargi_bardhan — Sat, 16 Nov 2024 04:08:01 GMT

After clicking Edit template getting this message

Hi All,

Nprinting report was working fine but suddenly I am getting this error message.

*Version: 16.4

Any guidance will be of great help.

Thanks,

Gargi

Re: Nprinting error message

Ruggero_Piccoli — Mon, 18 Mar 2019 13:24:37 GMT

Hi,

Please open a support ticket. This cannot be investigated in the community.

Best Regards,

Ruggero

Re: Nprinting error message

Frank_S — Mon, 18 Mar 2019 14:22:42 GMT

Hi You mentioned NP 16. 4 but you also show an 'Edit Template' snapshot which indicates you are using NP 17 or later versions.

NP 16 designer cannot be used to edit NP 17+ reports. Furthermore, NP 16 should not be installed on an NP 17+ server.

For more information see https://support.qlik.com/articles/000029513 Migrating from NPrinting 16 to NPrinting 17+

Re: Nprinting error message

achampire — Mon, 18 Mar 2019 16:02:27 GMT

I have the same error (in french) and it happened without any reason. It worked friday 15th March and it is KO since today (Monday 18th March)
I suspect a windows update but don't know the detail of it.

Impossible to open a case today on Qlik.

Re: Nprinting error message

Ruggero_Piccoli — Mon, 18 Mar 2019 16:07:35 GMT

Hi,

Could you try by removing latest Windows updates? The ones installed between March 15th and today.

We would to understand if there is a problem with them.

Best Regards,

Ruggero

Re: Nprinting error message

achampire — Mon, 18 Mar 2019 16:25:37 GMT

I will ask my infrastructure team to done that but there was a big amount of Windows update between March 15th and today.

Honestly, I think it come from one of those update without already done the test.

I keep you in touch but is it possible on Qlik side to begin some test ?

Re: Nprinting error message

gargi_bardhan — Tue, 19 Mar 2019 07:25:47 GMT

That's correct my mistake. The version we are using is : 18.39.6.0

Thanks,

Gargi

Re: Nprinting error message

Ruggero_Piccoli — Tue, 19 Mar 2019 07:36:28 GMT

Hi,

Yes, this is the reason why I asked to open support tickets about this topic.

What version of Windows are you using?

Best Regards,

Ruggero

Re: Nprinting error message

PrashantSangle — Tue, 19 Mar 2019 08:31:15 GMT

Hi,

I am also facing same issue. For that we have raise ticket with support but not getting proper responses.

Regards,
Prashant Sangle

Re: Nprinting error message

Ruggero_Piccoli — Tue, 19 Mar 2019 09:11:15 GMT

Hi,

I'm sure that the support guys are investigating the issue.

Best Regards,

Ruggero

Re: Nprinting error message

Ruggero_Piccoli — Tue, 19 Mar 2019 09:39:50 GMT

To all people that are experiencing this issue: please test with different browsers and let us know if the error appears with all or only with one.

Thanks,

Ruggero

Re: Nprinting error message

PrashantSangle — Tue, 19 Mar 2019 11:12:33 GMT

Hi Ruggero,

I have tested it in chrome and it is working fine.

Regards,
Prashant Sangle

Re: Nprinting error message

achampire — Tue, 19 Mar 2019 13:47:48 GMT

Hi Ruggero,

I will test once I have the time and give you my feedback.

Thank you for the advice.

Alexandre

Re: Nprinting error message

Frank_S — Tue, 19 Mar 2019 16:29:03 GMT

The issue has been confirmed and may be resolved by taking the steps in the following support article:

"The given key was not present in the dictionary" error message when launching NPrinting Designer 18 or 19 from Internet Explorer

Re: Nprinting error message

Frank_S — Tue, 19 Mar 2019 16:41:45 GMT

@gargi_bardhan

Please see the resolution to this issue introduce by the latest Microsoft Windows Update rollup package.

https://support.qlik.com/articles/000068974

https://community.qlik.com/t5/Qlik-NPrinting-Documents/quot-The-given-key-was-not-present-in-the-dictionary-quot-error/ta-p/1558561

Re: Nprinting error message

gargi_bardhan — Tue, 26 Mar 2019 10:53:26 GMT

Thanks @Frank_S a lot. Installing chrome resolved my issue.

Regards,

Gargi