Nprinting update error (rollback)

filip_tinglof84 — Wed, 25 Sep 2019 18:40:54 GMT

Hi,

Ive tried updating Nprinting 17.6 to the latest 19.0.3 (4) (Feb2019).

I've followed the steps at the below link with regards to stopping the services.

https://help.qlik.com/en-US/nprinting/February2019/Content/NPrinting/DeployingQVNprinting/Upgrading-Qlik-NPrinting.htm

But each time i try the installation wizard conducts a rollback during the Rep service installation.

I've read similar posts on the forum but no "fix". Any suggestions?

Installation log:

[1A78:1A74][2019-04-16T13:17:43]i001: Burn v3.11.0.1701, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\SA0D28~1.QLI\AppData\Local\Temp\{1CF337DA-5276-497B-B9A7-3A7175B83B7D}\.cr\QlikNPrintingServer_x64.exe
[1A78:1A74][2019-04-16T13:17:43]i009: Command Line: '-burn.clean.room=C:\Users\sa.serviceaccount\Downloads\QlikNPrintingServer_x64.exe -burn.filehandle.attached=336 -burn.filehandle.self=24'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\sa.qlikbatch\Downloads\QlikNPrintingServer_x64.exe'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\sa.qlikbatch\Downloads\'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743.log'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleName' to value 'Qlik NPrinting Server February 2019'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleManufacturer' to value 'QlikTech International AB'
[1A78:1A7C][2019-04-16T13:17:43]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1A78:1A7C][2019-04-16T13:17:43]i000: Setting version variable 'WixBundleFileVersion' to value '19.0.3.0'
[1A78:1A74][2019-04-16T13:17:43]i100: Detect begin, 8 packages
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'NETFRAMEWORK45' to value '394806'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'CPP2013RedistWow64Pgsql' to value 1
[1A78:1A74][2019-04-16T13:17:43]i000: Registry key not found. Key = 'SOFTWARE\Classes\Installer\Dependencies\{f65db027-aff3-4070-886a-0d87064aabb1}'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'CPP2013Redist' to value 0
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'ErlangInstalled' to value 1
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'CPP2013RedistWow64' to value 1
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'CPP2013RedistPgsql' to value 1
[1A78:1A74][2019-04-16T13:17:43]i102: Detected related bundle: {18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}, type: Upgrade, scope: PerMachine, version: 17.6.0.0, operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'CPP2013Redist OR CPP2013RedistWow64' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'CPP2013RedistPgsql' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'CPP2013RedistWow64Pgsql' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'ErlangInstalled' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {76A13C12-DAAC-4A28-8A53-3F3C44C187E1}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {76A13C12-DAAC-4A28-8A53-3F3C44C187E1}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {D8BE7765-41AF-437F-AF13-2DD2F7E38D61}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {D8BE7765-41AF-437F-AF13-2DD2F7E38D61}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {F77EA7A1-6174-40D4-B5F1-4B2AFB137CE3}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {F77EA7A1-6174-40D4-B5F1-4B2AFB137CE3}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: NetFx462Redist, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: MSVisCPP2013Redis, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: MSVisCPP2013RedisPgsql, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: MSVisCPP2013RedisWow64Pgsql, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: ErlangPackage, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: QlikNPrintingRepoService, state: Absent, cached: None
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingRepoService, feature: OldRepo, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingRepoService, feature: Repo, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingRepoService, feature: Complete, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: QlikNPrintingMessagingService, state: Absent, cached: None
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingMessagingService, feature: Messaging, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingMessagingService, feature: Complete, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: QlikNPrintingServer, state: Absent, cached: None
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingServer, feature: Scheduler, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingServer, feature: Complete, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingServer, feature: RabbitMQCertificates, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i199: Detect complete, result: 0x0
[1A78:1A7C][2019-04-16T13:17:46]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1A78:1A74][2019-04-16T13:17:46]i200: Plan begin, 8 packages, action: Install
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: NetFx462Redist
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013Redis
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013RedisPgsql
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013RedisWow64Pgsql
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: ErlangPackage
[1A78:1A74][2019-04-16T13:17:46]i204: Plan 3 msi features for package: QlikNPrintingRepoService
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: OldRepo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Repo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingRepoService' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_000_QlikNPrintingRepoService_rollback.log'
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleLog_QlikNPrintingRepoService' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_000_QlikNPrintingRepoService.log'
[1A78:1A74][2019-04-16T13:17:46]i204: Plan 2 msi features for package: QlikNPrintingMessagingService
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Messaging, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingMessagingService' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_001_QlikNPrintingMessagingService_rollback.log'
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleLog_QlikNPrintingMessagingService' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_001_QlikNPrintingMessagingService.log'
[1A78:1A74][2019-04-16T13:17:46]i204: Plan 3 msi features for package: QlikNPrintingServer
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Scheduler, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: RabbitMQCertificates, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingServer' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_002_QlikNPrintingServer_rollback.log'
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleLog_QlikNPrintingServer' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_002_QlikNPrintingServer.log'
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: NetFx462Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: MSVisCPP2013Redis, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: MSVisCPP2013RedisPgsql, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: MSVisCPP2013RedisWow64Pgsql, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: ErlangPackage, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: QlikNPrintingRepoService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: QlikNPrintingMessagingService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: QlikNPrintingServer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A78:1A74][2019-04-16T13:17:46]i207: Planned related bundle: {18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i299: Plan complete, result: 0x0
[1A78:1A74][2019-04-16T13:17:46]i300: Apply begin
[1A78:1A74][2019-04-16T13:17:46]i010: Launching elevated engine process.
[1A78:1A74][2019-04-16T13:17:46]i011: Launched elevated engine process.
[1A78:1A74][2019-04-16T13:17:46]i012: Connected to elevated engine.
[1A88:1A84][2019-04-16T13:17:46]i358: Pausing automatic updates.
[1A88:1A84][2019-04-16T13:17:46]i359: Paused automatic updates.
[1A88:1A84][2019-04-16T13:17:46]i360: Creating a system restore point.
[1A88:1A84][2019-04-16T13:17:46]i362: System restore disabled, system restore point not created.
[1A88:1A84][2019-04-16T13:17:46]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, options: 0x7, disable resume: No
[1A88:1A84][2019-04-16T13:17:46]i000: Caching bundle from: 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\{B72797F7-29C9-4DF6-A3F7-6EB6076CA8C3}\.be\QlikNPrintingServer_x64.exe' to: 'C:\ProgramData\Package Cache\{3ef64708-9d11-4436-91b6-56bde2293c31}\QlikNPrintingServer_x64.exe'
[1A88:1A84][2019-04-16T13:17:46]i320: Registering bundle dependency provider: {3ef64708-9d11-4436-91b6-56bde2293c31}, version: 19.0.3.0
[1A88:1A84][2019-04-16T13:17:46]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, resume: Active, restart initiated: No, disable resume: No
[1A88:0A38][2019-04-16T13:17:50]i305: Verified acquired payload: QlikNPrintingRepoService at path: C:\ProgramData\Package Cache\.unverified\QlikNPrintingRepoService, moving to: C:\ProgramData\Package Cache\{52908FC9-83DB-4CC5-98C5-67EE1B042F1B}v19.0.3.0\QlikNPrintingRepo_x64.msi.
[1A88:0A38][2019-04-16T13:17:50]i305: Verified acquired payload: QlikNPrintingMessagingService at path: C:\ProgramData\Package Cache\.unverified\QlikNPrintingMessagingService, moving to: C:\ProgramData\Package Cache\{2C999ED2-B7DD-4A21-AC3D-F7C0669A463A}v19.0.3.0\QlikNPrintingMessaging_x64.msi.
[1A88:0A38][2019-04-16T13:17:51]i305: Verified acquired payload: QlikNPrintingServer at path: C:\ProgramData\Package Cache\.unverified\QlikNPrintingServer, moving to: C:\ProgramData\Package Cache\{6F8348B0-2E1A-42F1-9380-00818FE9D464}v19.0.3.0\QlikNPrintingServer_x64.msi.
[1A88:1A84][2019-04-16T13:17:51]i323: Registering package dependency provider: {52908FC9-83DB-4CC5-98C5-67EE1B042F1B}, version: 19.0.3.0, package: QlikNPrintingRepoService
[1A88:1A84][2019-04-16T13:17:51]i301: Applying execute package: QlikNPrintingRepoService, action: Install, path: C:\ProgramData\Package Cache\{52908FC9-83DB-4CC5-98C5-67EE1B042F1B}v19.0.3.0\QlikNPrintingRepo_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[1A88:1A84][2019-04-16T13:22:21]e000: Error 0x80070643: Failed to install MSI package.
[1A88:1A84][2019-04-16T13:22:21]e000: Error 0x80070643: Failed to execute MSI package.
[1A78:1A74][2019-04-16T13:22:21]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1A78:1A74][2019-04-16T13:22:21]i319: Applied execute package: QlikNPrintingRepoService, result: 0x80070643, restart: None
[1A78:1A74][2019-04-16T13:22:21]e000: Error 0x80070643: Failed to execute MSI package.
[1A88:1A84][2019-04-16T13:22:21]i318: Skipped rollback of package: QlikNPrintingRepoService, action: Uninstall, already: Absent
[1A78:1A74][2019-04-16T13:22:21]i319: Applied rollback package: QlikNPrintingRepoService, result: 0x0, restart: None
[1A88:1A84][2019-04-16T13:22:21]i329: Removed package dependency provider: {52908FC9-83DB-4CC5-98C5-67EE1B042F1B}, package: QlikNPrintingRepoService
[1A88:1A84][2019-04-16T13:22:21]i351: Removing cached package: QlikNPrintingRepoService, from path: C:\ProgramData\Package Cache\{52908FC9-83DB-4CC5-98C5-67EE1B042F1B}v19.0.3.0\
[1A88:1A84][2019-04-16T13:22:21]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, resume: None, restart: None, disable resume: No
[1A88:1A84][2019-04-16T13:22:21]i330: Removed bundle dependency provider: {3ef64708-9d11-4436-91b6-56bde2293c31}
[1A88:1A84][2019-04-16T13:22:21]i352: Removing cached bundle: {3ef64708-9d11-4436-91b6-56bde2293c31}, from path: C:\ProgramData\Package Cache\{3ef64708-9d11-4436-91b6-56bde2293c31}\
[1A88:1A84][2019-04-16T13:22:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, resume: None, restart initiated: No, disable resume: No
[1A78:1A74][2019-04-16T13:22:21]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

************************************

Issue solved by contacting Qlik support and recieving a new version of the Tools\Manager folder. For some reason the qlik.nprinting.manager.exe file had been corrupted

*************************************

Re: Nprinting update error (rollback)

Frank_S — Thu, 18 Apr 2019 17:25:01 GMT

Hi @filip_tinglof84

Please check the following article. https://support.qlik.com/articles/000039702.

If you're server is accessible to the internet, I suggest you start a support case as soon as possible as there would then be a likely problem with your database if access to the internet during the upgrade is not the issue.

Kind regards,

Update...see article https://support.qlik.com/articles/000070206 with more information about next steps to follow.

topic Re: Nprinting update error (rollback) in Qlik NPrinting

Nprinting update error (rollback)

Re: Nprinting update error (rollback)