topic Re: Cannot edit Word template anymore in Qlik NPrinting

Cannot edit Word template anymore

romain__avizzeo — Fri, 06 Apr 2018 13:13:34 GMT

Hello,

I created a NPrinting report yesterday with a word template and everything worked fine.

But today, when I tried to edit the template, I get the following error :

When I click on the "Ok" button, then NPrinting opens without any template inside, and the word template document opens in a separated word windows....

I cannot edit any other report (just created or existing) with a word template since that.

I'm working with the 18.0.1 NPrinting designer version and Microsoft Office 365 version 16.

Thanks in advance for your help

Romain

Re: Cannot edit Word template anymore

Ruggero_Piccoli — Fri, 06 Apr 2018 13:47:53 GMT

Hi,

Microsoft Office 365 is not supported, you must use a local version of Office.

Refer to https://help.qlik.com/en-US/nprinting/February2018/Content/DeployingQVNprinting/System-requirements_designer.htm.

Best Regards,

Ruggero

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Re: Cannot edit Word template anymore

romain__avizzeo — Fri, 06 Apr 2018 14:16:58 GMT

Hi,

Thanks, but unfortunately it is the 2016 version installed in local :

It is part of the Office 365 I installed on my computer

Romain

Re: Cannot edit Word template anymore

romain__avizzeo — Mon, 09 Apr 2018 07:44:07 GMT

Hi all,

Any other suggestion please ?

Many thanks

Romain

Re: Cannot edit Word template anymore

Ruggero_Piccoli — Mon, 09 Apr 2018 10:08:02 GMT

The solution is to install one of the supported Microsoft Office version listed in the page https://help.qlik.com/en-US/nprinting/February2018/Content/DeployingQVNprinting/System-requirements_designer.htm.

Office 2016 is supported but not in the 365 version. So you must remove the 365 version and install a supported Office.

HTML and PixelPerfect templates do not need Office.

Best Regards,

Ruggero

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Re: Cannot edit Word template anymore

romain__avizzeo — Wed, 11 Apr 2018 13:45:18 GMT

Hi,

I finally found the issue : it is happening when I have a second screen plugged to my computer in HDMI.

If I unplug the 2nd screen, I can edit the template ...

I raised a ticket to the Qlik support.

Best regards

Romain