topic Re: NPrinting - Preview Request Failed in Qlik NPrinting

NPrinting - Preview Request Failed

vyshali_v — Thu, 26 Sep 2019 13:47:13 GMT

Hi all,
I am having an error message when I try to preview a report. I've attached the error message as an image along with this post.

Please let me know how I can resolve this.
Thank you.

Re: NPrinting - Preview Request Failed

Frank_S — Tue, 01 Oct 2019 14:17:33 GMT

Hi @vyshali_v

I noticed the error states "all documents failed to generate"

Are you a member of which NPrinting role in the NP webconsole: 'user', 'developer' and, or administrator?
Is the NP designer the same version as the NP server? (these must be the exact same version of NPrinting ie: NP Sept. 2019 designer and NP Sept. 2019 Server
Are you or your NP administrator able to successfully generate the cache for the NPrinting source connection used with this report?
Is there section access on the NP connection? If yes, do you have section access permission to access the NP connection / Qlik Sense app associated with the report?

Re: NPrinting - Preview Request Failed

vyshali_v — Wed, 02 Oct 2019 14:49:49 GMT

Thank you for your response.

I have a 'Developer ' Role
The version for the Designer and the server is a match
Initially the cache was being generated. And when I tried to reload metadata today morning, it goes to a pending status and doesn't seem to proceed further.
How do I go about this or what is this?

Re: NPrinting - Preview Request Failed

Frank_S — Wed, 02 Oct 2019 15:01:10 GMT

Hi @vyshali_v

Please mention what you are experiencing to your NPrinting server administrator.

If you are the NP admin, then I suggest starting a support case in order to investigate the issue in greater detail. We would need to have a careful look at the NPrinting logs and possibly have a private remote session with you and your team to help you resolve the issue.

Kind regards...

Re: NPrinting - Preview Request Failed

vyshali_v — Wed, 02 Oct 2019 18:41:15 GMT

Was able to convey the issue with the NP Admin and resolve it.
Thank you Frank_S

Re: NPrinting - Preview Request Failed

Frank_S — Wed, 02 Oct 2019 18:45:09 GMT

Great news @vyshali_v

Could you share what the solution was? It would be very useful for others visiting this thread in the future.

Please keep any sensitive information redacted from view if you post any images or other information here to keep your site information secure.

Cheers and thanks for the good news!

Re: NPrinting - Preview Request Failed

kp072017 — Mon, 27 Apr 2020 19:25:53 GMT

Hi @Frank_S @vyshali_v

What is the resolution to get the issue fixed?

Re: NPrinting - Preview Request Failed

NelsonOng — Tue, 27 Aug 2024 01:29:22 GMT

Hi @Frank_S @vyshali_v

May we know whats the resolution for this issue ?

Best Regards,

Nelson

Re: NPrinting - Preview Request Failed

Frank_S — Tue, 27 Aug 2024 14:19:33 GMT

If you are having 'similar' issues please start a new conversation thread with the following essential details.

version of NP, QV and or QS
detailed steps to reproduce
images of the issue. (NP logs as well)

This thread is very old and new enhancements currently supported versions may have have solved the root cause of this issue or system requirements may not have been originally followed.

Therefore pls start a new thread or feel free to start a support case as needed with the above details.

Make sure also to follow the NP Requirements. (uninstalling and reinstalling NP designer is also required in the upgrade process)

The writer of this thread did not supply a resolution.