topic Re: Qlik NPrinting Upgrade Issue in Qlik NPrinting

Qlik NPrinting Upgrade Issue

shama_deshpande1 — Tue, 22 Oct 2019 09:30:17 GMT

Hi,

I have upgraded my Qlik NPrinting environment from Qlik NPrinting September 2018 SR2 Version: 18.29.9.0 to Qlik NPrinting June 2019 Version: 19.19.4 . I had followed the upgrade steps mentioned in : https://help.qlik.com/en-US/nprinting/June2019/Content/NPrinting/DeployingQVNprinting/Upgrading-Qlik-NPrinting.htm . After the installation process, in Engine Manager in the Qlik NPrinting Engine it was showing error : Error trying to send certificate. Also I have entered the required credentials, the engine service was running and also opened the port 4997. The status of Engine Manager was showing 'Offline'.

Thankyou

Re: Qlik NPrinting Upgrade Issue

Ruggero_Piccoli — Tue, 22 Oct 2019 09:59:48 GMT

Hi,

Be sure that all the requirements listed in the red rectangle are met.

Be sure you typed the correct server address while installing the Qlik NPrinting Engine. In case you need to uninstall and reinstall the Engine.

Check the log files.

If you met all of the previous suggestions, open a support ticket, but, in general, it is an error that appears when something of the installation procedure was missing.

Best Regards,

Ruggero

Re: Qlik NPrinting Upgrade Issue

Frank_S — Tue, 22 Oct 2019 16:32:22 GMT

@shama_deshpande1

In support of Ruggero's point, please check the following article as well https://support.qlik.com/articles/000059277

Kind regards...