topic Re: Not being able to certificate NPrinting engine in Qlik NPrinting

Not being able to certificate NPrinting engine

Lukas_H — Mon, 18 Nov 2019 10:17:41 GMT

Hi,

i installed NPrinting on the same Server as Qlikview Server. I followed the instructions and after creating the engine i wanted to certificate the engine, but i don't see the certification box.

The engine is offline and i'm not able to get it to work.

Thanks in advance!

Re: Not being able to certificate NPrinting engine

Ruggero_Piccoli — Mon, 18 Nov 2019 13:41:07 GMT

Hi,

As documented in https://help.qlik.com/en-US/nprinting/April2019/Content/NPrinting/DeployingQVNprinting/Supported-unsupported-configurations.htm installing QlikView Server and Qlik NPrinting Server and/or Engine on the same computer is not supported. So, first of all, please install them on two different computers.

If you are using September 2017 I also suggest to upgrade to latest version (November 2019) to benefit of all solved issues.

If the issue persist, be sure the Qlik NPrinting Engine Windows service is running, be sure you met all the installation requirements and check the log files. I cannot say more with the supplied information.

Best Regards,

Ruggero

Re: Not being able to certificate NPrinting engine

Lukas_H — Mon, 18 Nov 2019 14:18:42 GMT

Hi,

i installed the NPrinting Server & Engine now on a second Server and removed every nstallation of NPRinting on the first one.

I still don't have the window where i could type in the certificate for the engine.

Re: Not being able to certificate NPrinting engine

Ruggero_Piccoli — Mon, 18 Nov 2019 14:35:41 GMT

Hi,

Are you installing November 2017? If yes November 2017 has not the certificate password https://help.qlik.com/en-US/nprinting/November2017/Content/DeployingQVNprinting/Adding-a-Qlik-NPrinting-Engine.htm

It was added in September 2018 https://help.qlik.com/en-US/nprinting/September2018/Content/NPrinting/DeployingQVNprinting/Adding-a-Qlik-NPrinting-Engine.htm

Best Regards,

Ruggero

Re: Not being able to certificate NPrinting engine

Lukas_H — Mon, 18 Nov 2019 15:38:46 GMT

Thanks for the information, but the engine stays offline and doesn't go online in a few seconds like the discription says.

Re: Not being able to certificate NPrinting engine

Ruggero_Piccoli — Mon, 18 Nov 2019 15:42:40 GMT

Hi,

Can you attach the engine log file?

Best Regards,

Ruggero

Re: Not being able to certificate NPrinting engine

Frank_S — Mon, 18 Nov 2019 15:51:54 GMT

Please check the following article:

New Engine Certificate Installation Process and Resolving NP Engine Offline

https://support.qlik.com/articles/000059277