topic Re: N Printing reports not working in Qlik NPrinting

N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 05:06:37 GMT

Hi all,

I am using Nprinting 16.3.0.0 SR3 to distribute my daily reports.

It was working fine till last week, but this week reports are not been distributed automatically.Every day i have to manually run all the schedules.

Nprinting service is running fine. Also I have a license Qlikview in the dedicated NPrinting server.

Did checked the logs but there is no such error displayed.

PFA Screen shots of Server and log file.

Thanks in advance 🙂

Re: N Printing reports not working

Daniel_Jenkins — Tue, 10 Apr 2018 07:15:48 GMT

Hi Paras,

I would first stop & start the NPrinting Server service. Perhaps your service account password has expired?

If that is okay, stop the NPrinting server service and rename this file before starting the service: C:\ProgramData\NPrinting\Monitor\Schedules.xml

Do the schedules show up correctly in the Monitoring tool?

If you still have issues follow the troubleshooting steps listed here: Configuring and Troubleshooting NPrinting Server Service and Schedules

HTH - Daniel.

Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 07:21:37 GMT

Hi Daniel,

Thanks for your reply.

I am able to run the schedules manually everyday, If password is the issue then i wont be able to do it manually right?

Is there any specific reason for renaming the Schedules.xml file. What name should i give to this file ?

Yes Monitoring tool shows correct info about my next schedules.

Re: N Printing reports not working

Lech_Miszkiewicz — Tue, 10 Apr 2018 07:29:11 GMT

My answer for one of your questions is in bold below:

I am able to run the schedules manually everyday, If password is the issue then i wont be able to do it manually right?

not true - when running tasks manually you are using the account you are currently logged on as. When service runs tasks it uses service account. So in teory you might be able to run it manualy but service will not!

cheers

Lech

Re: N Printing reports not working

Daniel_Jenkins — Tue, 10 Apr 2018 07:31:36 GMT

Hi Paras,

I assume you are running it manually from NPrinting Designer. I am asking you to check the NPrinting Server service. It is possible that your task will run in Designer but not in Server.

You can rename the file to anything you like or even delete it. It will be recreated when the NPrinting Server Service reads the loaded nsq's.

HTH - Daniel.

Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 07:37:01 GMT

Hi Daniel,

Yes I am running it manually from NPrinting Designer.

Also my NPrinting Server service is running fine.

Besides NPrinting Designer can we run task/scheduled from Nprining server?

Regards

Paras

Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 07:39:14 GMT

Hi Lech,

I case if there is password issue, where do i have to update my password?

Is it in under resource tab in Nprinting server?

Regards,

Paras

Re: N Printing reports not working

Daniel_Jenkins — Tue, 10 Apr 2018 07:44:10 GMT

Hi Paras,

The whole point of NPrinting Server is to run tasks unattended at the time they are scheduled to in the NSQ. You say that is not working. I have provided you with troubleshooting steps to figure out why.

You can change the password in the NPrinting Service properties

or in your NPrinting Server console

HTH - Daniel.

Re: N Printing reports not working

Ruggero_Piccoli — Tue, 10 Apr 2018 07:51:30 GMT

Hi,

To Daniel and Lech suggestions I would to add:

- update to latest Qlik NPrinting version of your series. In this case 16.7 to have the benefit of all solved bugs.

- post the whole log files with at least a scheduled event with the issue

Best Regards,

Ruggero

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Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 07:55:36 GMT

Hi Daniel,

If someone has changed the password, will my NPrinting services work ?

Regards,

Paras

Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 07:58:55 GMT

Hi Ruggero,

The log file attached to this conversation is the complete one of today's date.

Below is today's log

Source Date Time Type Message

Service 4/10/2018 4:00:00 AM Message QlikView NPrinting file closed: C:\NPrinting Documents\Projects\TestReport.nsq

Service 4/10/2018 4:00:01 AM Message QlikView NPrinting file opened: C:\NPrinting Documents\Projects\NPrinting Reports - Draft.nsq

Service 4/10/2018 4:00:01 AM Message Service: event started

Service 4/10/2018 4:00:01 AM Message Run Schedule: SLA Scheduler

Service 4/10/2018 4:00:01 AM Message Run Job: SLA Job

Service 4/10/2018 4:00:01 AM Message Run Task: SLA

Regards,

Paras

Re: N Printing reports not working

Ruggero_Piccoli — Tue, 10 Apr 2018 08:48:41 GMT

No, if you change the password of the Windows user that runs the Qlik NPrinting Windows service you must change also the password in the service configuration otherwise it stops working.

This is one of the reasons why we ask to create a Windows user only to run the Qlik NPrinting Windows service. You should also evaluate if it is possible to set the user option "Password never expires". It depends on your company security policies.

Best Regards,

Ruggero

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Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 09:14:41 GMT

Hi Ruggero,

Did check with the IT guys, the password is not changed from quite a long time.

Do you mean if windows password is changed then we need to change the Nprinting service password?

What if both have a different password?

Regards,

Paras

Re: N Printing reports not working

Ruggero_Piccoli — Tue, 10 Apr 2018 09:55:35 GMT

Hi Paras,

Check the Daniel's screenshot. The Qlik NPrinting Windows service is runned by a Windows user that must have a login password. If you change that password you must change also the Qlik NPrinting settings as showed.

Maybe this document can help you Install QlikView NPrinting Release 16.x.x.x

Best Regards,

Ruggero

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Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 10:05:31 GMT

Hi Ruggero,

Getting confused.

If IT guy changes the Server password (Windows login to dedicated Nprinting server), then will they have to change the Nprinting Service password?

Can it be 2 separate password for both server and N printing Services?

Regards,

Paras

Re: N Printing reports not working

Ruggero_Piccoli — Tue, 10 Apr 2018 10:16:38 GMT

Hi,

Qlik NPrinting Windows service uses a Windows user and you must enter its password when you install Qlik NPrinting. If IT changes the password of that user you must to change also the Qlik NPrinting Windows service settings by inserting the new password.

I don't know if you are using the same user to login to the server. We request to use a Windows user only for Qlik NPrinting also to avoid this kind of issues.

When you run a report preview the user used it the legged in one and it could be different than the user set in the Windows service.

A Windows user has a single password.

Best Regards,

Ruggero

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Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 10:19:32 GMT

Hi Ruggero,

Ok , but in my case both the password are untouched.No one has changed the password.

Still I am not able to run the report automatically.

Regards,

Paras

Re: N Printing reports not working

Ruggero_Piccoli — Tue, 10 Apr 2018 10:23:21 GMT

Hi,

Did you folloed the suggestions in the document Configuring and Troubleshooting NPrinting Server Service and Schedules linked by Daniel?

Best Regards,

Ruggero

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Re: N Printing reports not working

dalsaniaparas — Tue, 10 Apr 2018 10:25:32 GMT

Hi ,

Yes i did.

I dint find any issue.

Regards,

Paras

Re: N Printing reports not working

Ruggero_Piccoli — Tue, 10 Apr 2018 10:28:22 GMT

Ok. Please open a support ticket with included the link to this conversation. We cannot do a deeper investigation via community messages.

It will be very useful to share the solution here when solved.

Best Regards,

Ruggero

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