Can't send an email test

mtabernad — Mon, 05 Oct 2020 15:36:11 GMT

Hi community,

I am trying to send an email test but I get next error:

If I go to the log file (I have hidden address with************):

Qlik.NPrinting.Repo 18.9.5.0 Qlik.NPrinting.Repo.Service.MailService 20201005T153504.930+02:00 ERROR SRVNPSSGSIPRO01 Nprinting Task Identity 0 0 0 0 0 0 0 0 Failed to send e-mail message to ************. ERROR: MailKit.Security.AuthenticationException: AuthenticationInvalidCredentials: 5.7.8 Username and Password not accepted. Learn more at↓5.7.8 https://support.google.com/mail/?p=BadCredentials d2sm13325689wro.34 - gsmtp↓↓ at MailKit.Net.Smtp.SmtpClient.Authenticate(Encoding encoding, ICredentials credentials, CancellationToken cancellationToken)↓↓ at MailKit.MailService.Authenticate(String userName, String password, CancellationToken cancellationToken)↓↓ at Qlik.NPrinting.Repo.Service.MailService.<SendEmailAsync>d__4.MoveNext() in c:\Jws\release-18.9.x\server\NPrinting\src\Repo\Service\MailService.cs:line 104

It says that username and password are not accepted, but I do not know how to solve it. Could anyone help me, please?

Thank you in advance.

Re: Can't send an email test

Lech_Miszkiewicz — Mon, 05 Oct 2020 23:27:53 GMT

this is really gmail issue (not NPrinting). Have you configured your gmail account to allow for less secure apps?

https://support.qlik.com/articles/000033729

Re: Can't send an email test

Ruggero_Piccoli — Tue, 06 Oct 2020 10:01:30 GMT

Hi,

Check also if you enabled the two factors authentication that is not supported by Qlik NPrinting.

Best Regards,

Ruggero

topic Can't send an email test in Qlik NPrinting

Can't send an email test

Re: Can't send an email test

Re: Can't send an email test