topic Re: Unable to save Templates in Qlik Designer in Qlik NPrinting

Unable to save Templates in Qlik Designer

NielsCoolen — Mon, 18 Jan 2021 13:23:09 GMT

Hi everyone,

I have a report in NPrinting of which I want to change the template, so I click the 'Edit template' and Qlik Designer Software opens for me.

I can make all my changes, I don't get any errors.
However, when I want to save my changes and close the Designer, nothing happens.

I can click on 'Save & Close' as much as I want, but it won't save and it won't close.
Of course I can close the software manually, but then my changes have not been saved.

Can anyone help me with this?

Thanks,
Niels

P.S. I am working from a Citrix environment and not directly on the NPrinting-server.

Re: Unable to save Templates in Qlik Designer

Frank_S — Mon, 18 Jan 2021 16:05:04 GMT

Unfortunately, Citrix deployments are not supported.

https://support.qlik.com/articles/000013128

You can try to uninstall the reinstall the designer but you will need to involve your citrix admins assistance to do so.
Remind them that the version of the designer must be the same version as the NPrinting server that you are connecting to.

Re: Unable to save Templates in Qlik Designer

Nicole-Smith — Mon, 18 Jan 2021 16:06:40 GMT

I've had some unexplainable issues when my Windows Display Settings were set to anything more than 100%. You may want to check what yours is set to on the machine you are using the designer.

Re: Unable to save Templates in Qlik Designer

Ruggero_Piccoli — Tue, 19 Jan 2021 11:09:50 GMT

Hi,

Citrix published applications are not supported. Be also sure that the Qlik NPrinting Designer is at the same version of the Qlik NPrinting Server.

As workaround you could connect via RDP to a remote computer with a supported configuration.

Best Regards,

Ruggero