topic Re: Qlik NPrinting Designer-the remote procedure call failed. in Qlik NPrinting

Qlik NPrinting Designer-the remote procedure call failed.

CVR — Mon, 28 Jun 2021 20:45:49 GMT

Hello QlikGeeks,

I am getting the following error when i click on the 'Save & Close' option in the NPrinting editor. This is happening only when i am using the PPT template. May I know what is causing this error and How can I fix it?

Thanks in Advance,

CVR

@Frank_S @Sonja_Bauernfeind

Re: Qlik NPrinting Designer-the remote procedure call failed.

Lech_Miszkiewicz — Tue, 29 Jun 2021 01:11:33 GMT

Hi,

At this stage we can see that it is not working for you...

Please spent time building your question so we can replicate the issue, including:

Providing version of all NPrinting components
Version of MsOffice
Version of OS used
Are you running supported configuration (check https://help.qlik.com)
Is this edited from the server or from your PC
What is your NPrinting user role?
Do you have any add-ins in you Office stack - those would be likely to cause similar issues
Template version (fresh/new PPT template or imported PPT file with corporate custom themes embeded)
Always provide labels in your post so correct versions of software can be identified

cheers

Lech

Re: Qlik NPrinting Designer-the remote procedure call failed.

Frank_S — Tue, 29 Jun 2021 13:29:29 GMT

@CVR

This 'generally' means that the NPrinting Engine crashed or the QlikView Desktop where the NPrinting engine runs was forcibly closed.

Restart the NPrinting Engine and other NPrinting services (and or entire computer/computers) as well as your NPrinting server and try again.

It would also be helpful to provide the information requested by @Lech_Miszkiewicz on each support discussion where a specific issue is reported.

Kind regards...

Re: Qlik NPrinting Designer-the remote procedure call failed.

CVR — Tue, 29 Jun 2021 14:17:28 GMT

Thank you Lech_Miszkiewicz for the quick response. Below are the details you asked for.

Providing version of all NPrinting components----> Qlik NPrinting April 2020. Version: 20.10.2.0
Version of MsOffice ------>Microsoft 365 MSO(16.013801.20634) 64-bit
Version of OS used--------> Windows 10 Enterprise. OS build 19042.1052
Are you running supported configuration (check https://help.qlik.com)-----> Yes
Is this edited from the server or from your PC--------> Server with NP Designer
What is your NPrinting user role?--------> Developer
Do you have any add-ins in you Office stack - those would be likely to cause similar issues-----> No
Template version (fresh/new PPT template or imported PPT file with corporate custom themes embeded)--->Imported PPT file with custom themes
Always provide labels in your post so correct versions of software can be identified

I am having this issue recently. Before everything was working fine.

Thanks,

CVR

Re: Qlik NPrinting Designer-the remote procedure call failed.

CVR — Tue, 29 Jun 2021 14:22:06 GMT

Thank you @Frank_S for the quick response. I am also guessing something like that could be the reason because our Admin team made some changes recently. I will send them your recommendations and hope it will fix the error.

Thank you,

CVR

Re: Qlik NPrinting Designer-the remote procedure call failed.

Ruggero_Piccoli — Tue, 29 Jun 2021 14:43:25 GMT

Hi,

Only with this PPT template or also with others?

Best Regards,

Ruggero

Re: Qlik NPrinting Designer-the remote procedure call failed.

Frank_S — Tue, 29 Jun 2021 14:49:23 GMT

Glad I could help and thanks for filling the those details @CVR

Re: Qlik NPrinting Designer-the remote procedure call failed.

CVR — Tue, 29 Jun 2021 15:43:40 GMT

Only with PPT

Re: Qlik NPrinting Designer-the remote procedure call failed.

Ruggero_Piccoli — Wed, 30 Jun 2021 06:38:25 GMT

Hi,

Only with PPT but with all PowerPoint templates or only with this specific template? In the second case it means it is and issue of this template. For example try to create a new template, add the same entities you have in the template with errors one-by-one and run a preview at every step to understand if it is a specific entity that generates the issue.

Best Regards,

Ruggero

Re: Qlik NPrinting Designer-the remote procedure call failed.

CVR — Tue, 06 Jul 2021 13:42:23 GMT

I tried your recommendations but the result is same and also I am waiting for the Admin team to perform the steps recommend by @Frank_S . I will update here after the process is done.

Re: Qlik NPrinting Designer-the remote procedure call failed.

CVR — Wed, 07 Jul 2021 18:04:40 GMT

The result is same even after performing the above steps. Is there anything else which caused this error?

Re: Qlik NPrinting Designer-the remote procedure call failed.

Frank_S — Wed, 07 Jul 2021 18:34:10 GMT

@CVR

1. Are you able to open the report and seen tables, images etc? If yes,

Use the 'check entities' tool in the tool bar to verify the objects
If you have any tables in the report template, right click on the table object(s) under the 'connections' bar and select update from the context menu...are any tables updated? if yes, repeat for each table object.

Try again to save and close after performing above steps

2. If issue persists, it's possible then that your PPTX report is corrupted.

Try to create a new PPTX report and save it. Does the issue persist even with an new PPTX report? If no, this would suggest some kind of corruption in your PPTX np report and you may need to recover by rebuilding your report.

Also ensure that your organization uses the same NP designer for all users who develop reports and make sure that the designer is the same version as the NP server to prevent report corruption. One more thing is to ensure that all windows updates are applied to each NPrinting designer computer to ensure other key requirements ar met.

https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/System-requirements_designer.htm#anchor-1

Requirements

These Qlik NPrinting Designer requirements are for configurations where each Qlik NPrinting component is installed on a different computer. If you install more than one component (for example, the server and the engine) on the same computer, the minimum hardware requirements increase.

Qlik NPrinting Designer must be the same version as Qlik NPrinting Server.
.NET framework: 4.7.2 or later
etc

Kind regards...

Re: Qlik NPrinting Designer-the remote procedure call failed.

Lech_Miszkiewicz — Wed, 07 Jul 2021 23:24:48 GMT

Hi @Frank_S

@CVR is using custom ppt file with custom corporate themes. I experienced some limitations when using custom files (for example I had issues creating charts in PPT), but I never had issues when saving.

The recommendation from my side would be to reporoduce the same report, but use/create new PPT template instead of importing one from the existing file.

cheers

Re: Qlik NPrinting Designer-the remote procedure call failed.

CVR — Tue, 13 Jul 2021 17:20:24 GMT

Hi @Lech_Miszkiewicz , I have reproduced the same report using new PPT. I am getting the same error.

Re: Qlik NPrinting Designer-the remote procedure call failed.

Frank_S — Tue, 13 Jul 2021 19:40:10 GMT

Here are a few points from a previous post still to check @CVR

==========================================================================

...ensure that your organization uses the same NP designer for all users who develop reports and make sure that the designer is the same version as the NP server to prevent report corruption. One more thing is to ensure that all windows updates are applied to each NPrinting designer computer to ensure other key requirements ar met.

https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/System-requirements_designer.htm#anchor-1

Requirements

Qlik NPrinting Designer must be the same version as Qlik NPrinting Server.
.NET framework: 4.7.2 or later
etc

==========================================================================

July 13, 2021: Now if the above is met, then it's possible your install of MS office and or NPrinting Designer is damaged.

In this case:

Uninstall office
Uninstall NPrinting
Reinstall a supported version of office
Reinstall NPrinting Designer with version which matches the NPrinting server version

It is also possible that there might be problem with your windows user profile as well. To test this theory, just log into your computer with a different user if possible and try again.

If the above doesn't solve the issue, I suggest submitting a support request with the Qlik Support desk.

Kind regards...

Re: Qlik NPrinting Designer-the remote procedure call failed.

sturmeyp — Tue, 23 Nov 2021 16:22:09 GMT

Hi CVR

I wondered if you got solution to this issue? I have exact same problem. I get same error message when saving and closing template. Only happens with PowerPoint templates. Even if I make create a blank template with one simple text box on and then save/close I get the error message.

Running NPrinting from PC (not server)
Qlik NPrinting May 2021 SR1
Version: 21.14.4.0

thanks
Paul

Re: Qlik NPrinting Designer-the remote procedure call failed.

Frank_S — Tue, 23 Nov 2021 16:50:09 GMT

Hi @sturmeyp

Have a look at the attached release notes and check if the fix applied there in applies to your situation then upgrade your environment accordingly.

If not please start a support case to investigate this as soon as able. In the meantime please check the solutions offered above as they may help you as well.

Kind regards...

Re: Qlik NPrinting Designer-the remote procedure call failed.

sturmeyp — Tue, 12 Apr 2022 14:11:26 GMT

the issue was resolved with NPrinting May 2022 SR4