topic Re: N priting issue while editing the template. in Qlik NPrinting

N priting issue while editing the template.

deep2021 — Thu, 12 Aug 2021 11:03:27 GMT

Hi,

Whenever I am trying to EDIT the n printing report, it is showing the message as,

"you'll need a new app to open this link".

Could you please suggest how to go ahead because I am unable to edit the template in n printing.

Thanks.

Re: N priting issue while editing the template.

Lech_Miszkiewicz — Thu, 12 Aug 2021 11:26:10 GMT

did you check this: https://community.qlik.com/t5/Qlik-NPrinting-Discussions/Can-not-launch-NPrinting-Designer-from-NPrinting-web-console/td-p/1592200

Re: N priting issue while editing the template.

deep2021 — Wed, 18 Aug 2021 07:35:34 GMT

Yes, Although I installed the n printing designer, it is showing me an error as

"RPC server is unavailable" and the template could not open.

Apart from this, in the task manager I can see n print instance.

The excel template is unable to open in the edit mode.

Same issues I can face on the server. But other people are able to edit and use the template.

I can access the template only by using DOD login.

Re: N priting issue while editing the template.

Lech_Miszkiewicz — Wed, 18 Aug 2021 07:47:58 GMT

Have you got MsOffice (Excel or whatever other template you need) installed on the Pc from which you are trying to edit template? It is required as documented in help page: https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/DeployingQVNprinting/System-requirements_designer.htm

Also check in your task manager if there is stale excel process which you may need to kill.

Make sure you meet all requirements from https://help.qlik.com - there is a lot to cover so there is no point for me to give you links to every page. Just go through all requirements and make sure you meet all of them 100%

I dont understand what do you mean by "DOD login"?

Re: N priting issue while editing the template.

Lech_Miszkiewicz — Wed, 18 Aug 2021 07:50:02 GMT

by the way - make sure your MsOffice is licensed so before trying to use it with NPrinting ensure that you can open and edit excel/ms office files from the machine from which you are trying to edit template.

cheers

Re: N priting issue while editing the template.

deep2021 — Wed, 18 Aug 2021 08:30:10 GMT

Thanks for your value able response.

I have checked the above article. I have installed all necessary software in my machine.

However, it is populating the below screen.

Re: N priting issue while editing the template.

Lech_Miszkiewicz — Wed, 18 Aug 2021 08:45:42 GMT

I know how the error looks like...

so,

what about all other question re MsOffice license?
are you sure you dont have another excel file opened with the cell edit?
- https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/Troubleshooting/RPC-server-unavailable-error.htm
What version of MSOffice do you have on your PC?
Do you have any Add-ins in excel which can be conflicting with NPrinting designer or is it just simple plain excel without any corporate add-ins?

If you still have issues it is clearly something wrong with your PC, MSOffice and/or NPrinitng designer issue. I would then try to reinstall both, restart machine etc... If issue persists I would open support ticket with Qlik!

cheers

Re: N priting issue while editing the template.

deep2021 — Wed, 18 Aug 2021 13:08:33 GMT

Hi,

Thanks for your help.

Now it seems all issues are resolved. but only thing is that the excel report is not visible properly in my machine.

Also the options related to excel like formatting are also not visible.

It is showing slider and excel options are invisible.

I have installed office 365 pro plus in my machine.

Thanks

Re: N priting issue while editing the template.

Frank_S — Wed, 18 Aug 2021 14:25:59 GMT

Your latest issue seems due to your zoom settings and can be resolved by changing to 100 percent. The appearance of your designer is a giveaway to this issue so posting that image is very helpful.

See the following article.

https://community.qlik.com/t5/Knowledge/NPrinting-Designer-does-not-open-preview-Fails-or-other-template/ta-p/1782144

Re: N priting issue while editing the template.

Lech_Miszkiewicz — Wed, 18 Aug 2021 23:49:16 GMT

Frank answer is correct regarding zoom level.

Now you may also tell us what you were missing all the time? The documentation links contained everything what was required in my opninion, so I am interested to know what you have done to actually make it working. Would you be able to share which steps you missed (if you did miss any), or what you have done again differently that it finally started working for you?

I guess it will be very helpful for other users on community to know that.

thanks

Lech

Re: N priting issue while editing the template.

deep2021 — Thu, 19 Aug 2021 14:35:53 GMT

Hi,

Currently, my n printing version is Feb 2021.

Designer version is

Is there any compatibility issue with this.

Thanks

Re: N priting issue while editing the template.

Frank_S — Thu, 19 Aug 2021 15:34:58 GMT

Yes

Very much so @deep2021

This is a very significant problem that may cause report corruption or other unintended report output results.

To ensure all will work normally ensure the version of NPrinting Designer is the same version as the NP server.

https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/System-requirements_designer.htm#anchor-1

Qlik NPrinting Designer must be the same version as Qlik NPrinting Server.

Re: N priting issue while editing the template.

deep2021 — Fri, 20 Aug 2021 12:17:10 GMT

Hi,

Now it is showing the below error.

Thanks

Re: N priting issue while editing the template.

Frank_S — Fri, 20 Aug 2021 13:53:16 GMT

Did you perform ALL the steps in the article?

It is crucial to follow all the steps.

Set your zoom settings to 100 percent on all monitors your computer is connected to

Restart the computer

etc