topic Re: Invalid unicode character when editing report in Qlik NPrinting

Invalid unicode character when editing report

NW1965 — Sat, 16 Nov 2024 04:10:21 GMT

Hi Folks

I'm getting this error message when trying to edit any of my reports in Nprinting, has anybody seen this before and anybody know what can be done? All these reports are still running fine, but I just can't edit any of them. Any help much appreciated. I'm using NPrinting Nov 18.

Re: Invalid unicode character when editing report

Ruggero_Piccoli — Thu, 14 Mar 2019 15:59:28 GMT

Hi,

I never saw this error before. Please do the following tests:

1 - Open the Designer in a different computer and try to edit the same report. Check if this still give you the error.

2 - Create a completely new report similar to the one is giving you the error. Close and reopen it and check if you still have the error.

Best Regards,

Ruggero

Re: Invalid unicode character when editing report

NW1965 — Thu, 14 Mar 2019 16:12:43 GMT

Hi Rugerro

We have tried on other machines and we get the same thing.

Interestingly, if I create a new report it also does the same thing before it gets to launch the template but after it puts the NPrinting logo on the screen (i.e. I create the basic report context, then hit the Edit Template button to create the content). So at the moment on that environment I cannot create a report either.

I have tried to create Excel / HTML / PowerPoint / Word / PixelPerfect - none of these will allow me to edit the template.

Regards,

Nigel.

Re: Invalid unicode character when editing report

Ruggero_Piccoli — Fri, 15 Mar 2019 08:15:50 GMT

Ok Nigel, thanks for your tests. This must be better investigated, please open a support ticket and link this conversation so they will know what you already tested.

I searched and we have not know open bugs similar to this and this part of the software is unmodified since a long time so we want to understand what is happening.

Best Regards,

Ruggero

Re: Invalid unicode character when editing report

Frank_S — Fri, 15 Mar 2019 15:08:32 GMT

One last thing to check.
It states you are using Nov. 2018 NPrinting.
Verify that the NP designer is in fact the same version as the NP server.
Then uninstall and reinstall the NP Designer that is the same version as the NP server (even if it is currently the same matching version). Reinstalling the designer may resolve the issue.
Please check this article before reinstalling the designer as well:
https://help.qlik.com/en-US/nprinting/February2019/Content/NPrinting/DeployingQVNprinting/Installing-qlikview-nprinting-designer.htm

Re: Invalid unicode character when editing report

NW1965 — Tue, 26 Mar 2019 09:03:47 GMT

So, the server is APR18 version so I have uninstalled NPrinting designer and have now installed APR18 NPrinting designer version. I'm still getting the same error message.

Re: Invalid unicode character when editing report

Ruggero_Piccoli — Tue, 26 Mar 2019 11:57:51 GMT

Hi,

Did you opened the support ticket?

Could you evaluate to upgrade to February 2019?

Best Regards,

Ruggero

Re: Invalid unicode character when editing report

NW1965 — Tue, 26 Mar 2019 13:52:16 GMT

Yes I opened a support ticket, it is Case # 01611508.

I'm working at an investment bank, we are lucky if we upgrade to a version when it is less than a year old, to upgrade to one that is less than a month old is completely unheard of. Also, I can't really go to anybody in power here and ask to upgrade without someone telling me why, and "give it a go" is not a good enough reason.

If you can point me to a bug that has been reported and fixed that causes this issue then I'll push for it, but I suspect that the only reason to upgrade is simply to remove Apr18 version as a root cause.

Re: Invalid unicode character when editing report

Ruggero_Piccoli — Tue, 26 Mar 2019 14:34:22 GMT

Hi,

We will wait the end of the support case investigation. If it is a bug it will be solved on latest version.

Best Regards,

Ruggero

Re: Invalid unicode character when editing report

fishmanl — Thu, 09 Sep 2021 09:04:25 GMT

any update on this issue?

Re: Invalid unicode character when editing report

Ruggero_Piccoli — Thu, 09 Sep 2021 10:00:14 GMT

Hi,

This is a two years old conversation. I strongly suggest to avoid to comment so old conversations because in two years we released many new versions of the software and old issue could be solved by newer versions. Please open a new conversation with the label of the version you are using and all other useful details that can help us to reproduce your issue (steps to reproduce, screenshots, etc).

If you are not using a recent version of Qlik NPrinting, please also evaluate to upgrade and test the issue later.

After the support team investigation this issue was generated by an invalid character used in the file name. Invalid characters include, for example, the following: * \ / } { < > : ' " | % ?
This is a Windows file system restriction, so please also check that invalid characters are not used in any file name reference. This error may occurs if you are using a Qlik Variable in the report Dynamic Name or in the output folder.

Best Regards,

Ruggero

Re: Invalid unicode character when editing report

fishmanl — Sun, 12 Sep 2021 11:13:11 GMT

thanks for the fast respond.

indeed its was a matter of Invalid characters in the header

Re: Invalid unicode character when editing report

Ruggero_Piccoli — Mon, 13 Sep 2021 07:01:03 GMT

Hi,

Are you still using November 2018?

If yes, please, upgrade to latest version and test with it to be sure it is not an already solved issue. Older supported version is September 2019.

Best Regards,

Ruggero