topic Re: Received Error_ Connection_ Timeout_ error while accessing Nprinting environment in Qlik NPrinting

Received Error_ Connection_ Timeout_ error while accessing Nprinting environment

sradi — Wed, 13 Oct 2021 13:08:52 GMT

Hi Team,

Please let me know how to solve the Error_ Connection_ Timeout_ error while accessing Nprinting environment.

Regards,
Sreevalli.

Re: Received Error_ Connection_ Timeout_ error while accessing Nprinting environment

Ruggero_Piccoli — Wed, 13 Oct 2021 14:13:19 GMT

Hi,

When posting a new question in the community please invest the time needed to supply all information that can help us to understand (screenshots, steps to reproduce, etc) and always include the label with the correct version of the software you are using.

Your error message seems a connection problem. So be sure your internet connection is up and running and check that all Qlik NPrinting services are running on the Server. Be also sure that you opened the required ports.

Best Regards,

Ruggero

Re: Received Error_ Connection_ Timeout_ error while accessing Nprinting environment

sradi — Wed, 13 Oct 2021 14:31:25 GMT

Hi Ruggero,

Currently we are running in Qlik Nprinting May 2021 Version:21.14.3.0. All services are running and port is opened during the time we faced the issue. We are not able to reproduce the issue again.

Regards,
Sreevalli.

Re: Received Error_ Connection_ Timeout_ error while accessing Nprinting environment

Ruggero_Piccoli — Thu, 14 Oct 2021 07:27:44 GMT

Hi,

So it is working now? If not, can you try to login via RDP on the Qlik NPrinting server and try to connect to the Web Console from a local browser? I want to check if locally it is working.

Best Regards,

Ruggero

Re: Received Error_ Connection_ Timeout_ error while accessing Nprinting environment

sradi — Thu, 14 Oct 2021 08:36:38 GMT

Now it is working fine, but wanted to know what caused this error_ connection_ time_ .out error.

Re: Received Error_ Connection_ Timeout_ error while accessing Nprinting environment

Ruggero_Piccoli — Thu, 14 Oct 2021 09:17:50 GMT

Hi,

It seems a network issue or the Qlik NPrinting Web Server temporary stopped but without the possibility to reproduce it we cannot be sure about what was the cause.

Best Regards,

Ruggero