topic Error When Activating Qlik Nprinting License in Qlik NPrinting

Error When Activating Qlik Nprinting License

Lspl — Fri, 15 Nov 2024 22:19:28 GMT

Hello,

Can anyone please tell us , how we can fixed the error code 1? while activating the nprinting license, PLEASE SEE THE ATTACHMENT, I have checked after re-install the nprinting but issue persists, and also checked after entire sever restore with previous backup.

Note:- Nprinting version is 12 for Qlikview 11

Thanks

lspl

Re: Error When Activating Qlik Nprinting License

Lech_Miszkiewicz — Wed, 02 Nov 2022 03:41:31 GMT

That version is not longer supported for many many years!!

Please find the Qlik NPrinting Product Lifecycle . It would be strongly recommended to upgraded to the support latest release. For that, you may contact Qlik Account Manager.

Re: Error When Activating Qlik Nprinting License

Ruggero_Piccoli — Wed, 02 Nov 2022 03:43:24 GMT

NPrinting 12 is not supported anymore. Please find the Qlik NPrinting Product Lifecycle . It would be strongly recommended to upgraded to the support latest release. For that, you may contact Qlik Account Manager.

The upgrading step can be from 12 to latest 16 the 16.10. Then migrate to the latest Qlik NPrinting that is May 2021 SR3. About migration https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/Migrate/Migrating.htm

QlikView NPrinting 12 uses the old licensing system so open a support ticket and specify the old license number and the associated email. Ask that the support team send that to me. I'm not sure it is possible to reactivate that old licensing system because I had the same issue with another customer few weeks ago and I was not able to solve after many tests.

The only solution could be to upgrade at least to latest 16.10, ask a license for that version and use that. You also should already receive the 16 license number around 7 years ago. I organized that mass mailing to customers.