topic Re: NPrinting Setup Failed and rollback in Qlik NPrinting

NPrinting Setup Failed and rollback

Malek2 — Tue, 29 Mar 2022 14:08:45 GMT

hello,

i'm trying to install Nprinting Feb 2021 SR1 on Windows Server 2019

but i had a problem while installation

can you please help me to find a solution

Re: NPrinting Setup Failed and rollback

Ruggero_Piccoli — Tue, 29 Mar 2022 15:04:41 GMT

Hi,

Try to follow the steps described in https://community.qlik.com/t5/Knowledge/QlikNPrinting-April-2019-Error-0x80070643-Failed-to-install-MSI/ta-p/1710241

Best Regards,

Ruggero

Re: NPrinting Setup Failed and rollback

Malek2 — Tue, 29 Mar 2022 15:53:53 GMT

hello,

i tryed it and the same problem still persists

thanks

Re: NPrinting Setup Failed and rollback

Digvijay_Singh — Tue, 29 Mar 2022 15:59:06 GMT

Just wanted to share my similar experience on last weekend, There could be plenty of problems causing the rollback but we had these two problems -

1. Our regular infra updates were going on in the server and that caused the rollback once.

2. We didn't have enough space in the C: drive, it needs around 30-40 GB to upgrade to Nov 2021, not sure about other versions.

I am sure every upgrade issue might trigger rollback but this is what I experienced recently.

Thanks,

Re: NPrinting Setup Failed and rollback

Frank_S — Tue, 29 Mar 2022 16:04:20 GMT

@Malek2

Do this:

Restart your NP server
Start the Windows Resource Monitor
Find and Kill the epmd.exe process (erlang)
Attempt upgrade again.

If this doesn't resolve, please start a support case so we can review in greater detail.

Kind regards...

Re: NPrinting Setup Failed and rollback

Malek2 — Tue, 29 Mar 2022 16:14:05 GMT

hello @Frank_S ,

im not doing an upgrade, im doing a new installation

so that i didn't find any process with this name epmd.exe

Re: NPrinting Setup Failed and rollback

Frank_S — Tue, 29 Mar 2022 16:37:35 GMT

Ok @Malek2

Check that

the downloaded NPrinting install files are in an 'unblocked' state

antivirus software is disabled
the Windows 2019 server hosting NP server is online to the internet
the Windows 2019 server hosting NPrinting has had all windows updates applied
the NP server computer is installed exclusively (no other Qlik Products or earlier versions of NPrinting (ie: NP 16) are installed or have been previously installed)
the windows 2019 server is a domain computer member
the domain user account used to install the NPrinting Server software
- is a member of the local administrators group https://help.qlik.com/en-US/nprinting/February2021/Content/NPrinting/DeployingQVNprinting/User-accounts.htm#anchor-2
- has log on as a service > user rights assignment https://help.qlik.com/en-US/nprinting/February2021/Content/NPrinting/DeployingQVNprinting/User-accounts.htm#anchor-2
- is NOT restricted in any way by Active Directory group policy
- is a member of the same domain as the NPrinting server computer

If any other version of NPrinting has been installed here previously or other unrelated software is installed, it would be recommended to reinstall Windows 2019 server OS to ensure a clean start before installing NPrinting Server. (or if this target W2019server has been repurposed for use with NPrinting). It is best to have a clean slate when installing NPrinting for the first time.

Kind regards...

Re: NPrinting Setup Failed and rollback

Ruggero_Piccoli — Wed, 30 Mar 2022 07:19:05 GMT

Hi,

You could also try to run the setup as an administrator. Right click on the setup.exe file and select Run as Administrator.

Best Regards,

Ruggero

Re: NPrinting Setup Failed and rollback

Malek2 — Thu, 31 Mar 2022 13:41:47 GMT

hello,

thanks for help guys.

Regrads

Re: NPrinting Setup Failed and rollback

Frank_S — Thu, 31 Mar 2022 17:49:34 GMT

New Article:

https://community.qlik.com/t5/Knowledge/NPrinting-Initial-Installation-Fails-with-Error/ta-p/1912670