topic Re: NPrinting Designer Template not opening in the correct manner in Qlik NPrinting

Qlik NPrinting Designer cannot find a supported reporting template editor

GeorgePhilips23 — Thu, 03 Nov 2022 13:37:47 GMT

When I click on the edit template, it should redirect me to the Designer template editor,

whereas it gives me an error as shown in the attached screenshot.

Please someone help me on this!

Re: Qlik NPrinting Designer cannot find a supported reporting template editor

Lech_Miszkiewicz — Thu, 03 Nov 2022 13:38:48 GMT

Hi @GeorgePhilips23

What research have you done so far to find a solution?

Have you checked and tested all options from the second from the top most common document on the NPrinting Qlik community which talks exactly about the same issue?

Qlik NPrinting Designer can’t find a supported template editor for Excel and PowerPoint

If you didn't I would like to encourage you to investigate a little bit of time to search the community for existing topics before posting a question that was discussed on so many occasions already. If you did then I would encourage you to post a lot more details regarding which topics you have covered, what have you tried already, etc so we can know that you have tried everything possible. Thank you.

BY THE WAY - when going through all steps from the articles make sure you pay attention to versions and all required steps and recommendations as all of them matter and need to be taken into account.

Cheers

Re: NPrinting Designer Template not opening in the correct manner

Lech_Miszkiewicz — Fri, 22 Apr 2022 07:44:08 GMT

Another thing is that you are running not supported NPrinting version hence first thing to do would be to upgrade your environment to supported software or we may not be able to help you.

Re: NPrinting Designer Template not opening in the correct manner

GeorgePhilips23 — Fri, 22 Apr 2022 13:58:10 GMT

You are right! Thankfully, I solved it by installing various versions of Qlik NPrinting Designer.exe from Qlik downloads one by one and got it solved like a pro!

Re: NPrinting Designer Template not opening in the correct manner

Ruggero_Piccoli — Fri, 22 Apr 2022 14:14:52 GMT

Hi,

Qlik NPrinting Designer must be at the same version of the Qlik NPrinting Server you are connecting it. Using different version could work in some cases but it is not warranted.

Best Regards,

Ruggero

Re: NPrinting Designer Template not opening in the correct manner

Lech_Miszkiewicz — Fri, 22 Apr 2022 15:08:10 GMT

As @Ruggero_Piccoli said - it is important to beon the same version of Designer as Server and Engine, so If you had to do upgrade you should also upgrade all NPrinting environment components or you may be risking corruption of your templates

cheers

Re: NPrinting Designer Template not opening in the correct manner

GeorgePhilips23 — Fri, 22 Apr 2022 17:01:06 GMT

Both are not same still works.

Re: NPrinting Designer Template not opening in the correct manner

Lech_Miszkiewicz — Sun, 24 Apr 2022 23:11:18 GMT

Hi @GeorgePhilips23

Sure - it maybe works (in your opinion at least). You dont know how different are are the differences to NPrinting designer and options they allow to use which may/(may not) be available in the version of the Server/Engine you are using. causing issues later down the track

Your scenario is very often seen and very often ends up in people coming back and saying that they "dont understand why something suddenly stopped working" or why they see errors in reports which were not there previously. Then we have to say what we were saying from the begining - you must be on the same version to be on supported version. Simple as that - fact is that it may be working for you, but it may be damaging to the template as well which you may not be able to see until it is too late and since it is unsupported configuration you are on your own when it fails and corrupts your template. It is your choice at the end and your own risk.

I strongly suggest not to do that!