topic Re: Qlik NPrinting - Connection issue in Qlik NPrinting

Qlik NPrinting - Connection issue

awhitfield — Fri, 02 Nov 2018 10:59:28 GMT

Morning Qlik Land

A client of ours has raised the following issue

After a few weeks I’ve gone back in to nPrinting but my connection is not being verified. I’ve checked the Sense App ID but when I hit Run Verification, it hangs with the following:

Any Suggestions please?

best regards

Andy

Re: Qlik NPrinting - Connection issue

Lech_Miszkiewicz — Fri, 02 Nov 2018 11:49:16 GMT

Start from help.qlik.com,

make sure you meet all requirements
make sure you run supported environment
make sure you are running compatible & relatively new versions

check logs - see what's there
there can be many issues - your screenshot does only say that it hanged...

We also don't know what versions Qlik/NPrinting you are running... knowing it would be helpful

regards

Lech

Re: Qlik NPrinting - Connection issue

awhitfield — Fri, 02 Nov 2018 13:29:22 GMT

Discovered the scheduler service wasn't running, so restarted all. The verification now runs, but is giving the following:

Looks like everything is failing - it's November 2017

Andy

Re: Qlik NPrinting - Connection issue

Lech_Miszkiewicz — Fri, 02 Nov 2018 20:07:27 GMT

Ok - that is a great start - Of course it will work better when it is started

down to other errors: Looks like you don't have NPrinting configured properly with Qlik Sense at all. Like i said before using help document to debug all isssues is a minimum starting point. Each of these errors is described there with suggested solution.

https://help.qlik.com/en-US/nprinting/September2018/Content/NPrinting/Troubleshooting/Verify-connection-to-Sense-errors.…

cheers Lech