topic Hi @vicky1 The user_email address tag is the default tag.... in Qlik NPrinting

Nprinting recipient bug?

Vicky1 — Tue, 28 Jun 2022 09:03:37 GMT

Hi,

Not sure if this is a bug or specific to me but I've had the following issue.

When creating a publishing task email message, the 'To' box will not populate. It will not accept user emails manually and won't display any of the variable drop down options when selected.

I'm quite new to Nprinting and since my reports were sending, I assumed that leaving the To, CC & BCC boxes blank, it would default to the emails of the user/groups attached to the task. I noticed that the recipients were receiving the email addressed to them multiple times (see the image below)

I figured out that I must have clicked the 'User email' option from the drop down 7 times to receive the above with the 'To' remaining blank and thus unable to remove. I had to create a new task.

Obviously not a massive issue, but for a beginner such as myself, I didn't know what was causing the duplication or how to input email addresses manually.

Many Thanks

Re: Nprinting recipient bug?

Lucas_Gatling — Thu, 28 Apr 2022 11:11:22 GMT

VIcky1,

What version of Nprinting Server are you currently running?

Re: Nprinting recipient bug?

Ruggero_Piccoli — Thu, 28 Apr 2022 12:57:50 GMT

Hi,

It seems something related to the web page. Try to refresh it or close and re-open.

When you click on User Email in the Add recipients drop down menu the User_Email_Address tag should be added in the To field.

Best Regards,

Ruggero

Re: Nprinting recipient bug?

Frank_S — Thu, 28 Apr 2022 19:06:43 GMT

@Vicky1

Additionally, check your publish task such that:

You have enabled the report for email distribution
You have added recipients to the task
You have enabled email as a destination for each recipient added in bullet two above.

Also I want to say "Welcome to the Qlik Community!"

If you need help getting up to speed on NPrinting, please feel free to visit the following link:

Qlik NPrinting Training and Information Resources- Step by Step Help Pages

Kind regards...

Re: Nprinting recipient bug?

Vicky1 — Fri, 20 May 2022 13:51:28 GMT

Hi,

Apologies for the delay in responding,

I'm using May 2021 - 21.14.4.0

Re: Nprinting recipient bug?

Vicky1 — Fri, 20 May 2022 13:58:03 GMT

Hi,

Thank you for replying and apologies for the delay in responding.

I'm still having the same issue, for any publishing task I create. I'm not getting the Tag you have above. Perhaps my users are not set up correctly?

They're listed in the User/Groups section of the task and are enabled for all destinations.

As I said in my original post, the task is running fine, however until I've run the task, I can't be sure who will receive it.

It's not giving me any issues to be fair, I just make sure that I click 'User Email' in the drop down only once.

Hi @vicky1 The user_email address tag is the default tag....

Frank_S — Tue, 24 May 2022 22:52:23 GMT

Hi @Vicky1

The user_email address tag is the default tag.

You only need this tag to distribute reports to users you select in 'Users/groups' as per the image I shared earlier. Then ensure the 'destination' is set for each user you add to the task.

As such, the steps I shared with you will get you the result you need.

I suggest testing by adding one user at a time.

If you are not seeing the tag, try creating a new test task and leave the default 'to' tag as is. It will be populated with the right tag by default.

Kind regards...