topic Re: Problem with filter and cache in Qlik NPrinting

Problem with filter and cache

Markus_QV — Mon, 11 Jul 2022 17:55:44 GMT

Hi, I have a mysterious behaviour of NPrinting since yesterday.

While trying to create a new field in my filter, he is telling me to cache the connection first.

The problem is: the connection is already cached!!!

On top when I try to add a variable to the filter it's working.

Does someone can help me?

As you can see we have 9 connections in that app. This behaviour happens in only 2 connections of them (7 are fine) and this app (and the report) is already running for 2 years (till yesterday). No changes are made on the server or QVW.

Best regards

Markus

Re: Problem with filter and cache

Lech_Miszkiewicz — Mon, 11 Jul 2022 23:57:57 GMT

Hi @Markus_QV

I have never come across issue like this. My first thought is that something went out of sync and I would go through reboot of the servers, check of free disk space, event viewer logs (trying to figure out if there are any I/O errors), metadata reload of all connections, check antimalware/antivirus setting and do another check of the behaviour.

If you still have issues i would contact Qlik support for this one.

cheers

Re: Problem with filter and cache

Ruggero_Piccoli — Tue, 12 Jul 2022 07:14:59 GMT

Hi,

I would like to add to @Lech_Miszkiewicz 's suggestions to refresh the browser page of filter creation: maybe you are still viewing a cached copy because the issue is very strange. The caches of your connection are all generated and you should don't have any issue in creating filters.

Best Regards,

Ruggero

Re: Problem with filter and cache

Markus_QV — Tue, 12 Jul 2022 07:55:13 GMT

Hi Lech_Miszkiewicz,

thanks for your reply.

I tried all of that already 3 times (services restarted, server reboot, disk space checked, event log viewer checked).

I also created an new app with a new connection. It's still not working.

Best Regards

Markus

Re: Problem with filter and cache

Lech_Miszkiewicz — Tue, 12 Jul 2022 08:41:15 GMT

Time to open support case then

Re: Problem with filter and cache

Ruggero_Piccoli — Tue, 12 Jul 2022 08:46:11 GMT

Hi,

In the support case please include the log files. Check them if you did not. Thanks.

Best Regards,

Ruggero

Re: Problem with filter and cache

Markus_QV — Tue, 19 Jul 2022 07:42:24 GMT

Hi everyone,

we solved the problem. We found out that our service account got problems while opening the qvw-files. So we checked the access right of the service account which semed to be ok. So we checked the local license of that account and the license key seemed to be ok, BUT we got a small message, that it does not fit to the licence enabler file. (?) That seemed weird to us, because our license is fine and was never been changed in the last 5 years.

So we typed in the same license key again, ask the support for a new control number and starting from that (after restarting all NPrinting services again) NPrinting was working fine again. 🙂

Nevertheless thanks for your support guys.

Was a really weird behaviour of NPrinting.

Best Regards

Markus