https://community.qlik.com/t5/Qlik-NPrinting/Connection-Errors/m-p/1980581#M37098 <P>We are trying to spin up a QA site connecting to the same production server (wanted to test the newer version of Nprinting).</P> <P>Here are the errors we are getting</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FrankC_0-1663094965010.png" style="width: 400px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/89033i4325E215A26A880F/image-size/medium?v=v2&amp;px=400" role="button" title="FrankC_0-1663094965010.png" alt="FrankC_0-1663094965010.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 13 Sep 2022 18:50:27 GMT FrankC 2022-09-13T18:50:27Z https://community.qlik.com/t5/Qlik-NPrinting/Connection-Errors/m-p/1980581#M37098 <P>We are trying to spin up a QA site connecting to the same production server (wanted to test the newer version of Nprinting).</P> <P>Here are the errors we are getting</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FrankC_0-1663094965010.png" style="width: 400px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/89033i4325E215A26A880F/image-size/medium?v=v2&amp;px=400" role="button" title="FrankC_0-1663094965010.png" alt="FrankC_0-1663094965010.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 13 Sep 2022 18:50:27 GMT https://community.qlik.com/t5/Qlik-NPrinting/Connection-Errors/m-p/1980581#M37098 FrankC 2022-09-13T18:50:27Z https://community.qlik.com/t5/Qlik-NPrinting/Connection-Errors/m-p/1980641#M37100 <P>Hi. From official help document which steps have you followed to setup environment and meet all criteria + troubleshoot this error?</P> <P><A href="https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/Introduction/Introduction.htm" target="_blank">https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/Introduction/Introduction.htm</A></P> <P>Before we can suggest anything we need to know which ones you have already tried since those kind of errors are already documented:</P> <P><A href="https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/Troubleshooting/Verify-connection-to-Sense-errors.htm" target="_blank">https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/Troubleshooting/Verify-connection-to-Sense-errors.htm</A></P> <P>Go through documentation and ensure you have all steps done regarding</P> <UL> <LI>supported configuration - keep in mind versions of Qlik Sense and NPrinting&nbsp;</LI> <LI>ports/firewall</LI> <LI>certificates</LI> <LI>service account roles and groups</LI> </UL> <P>Once we know what you have tried we will be able to see what else we can suggest</P> <P>cheers</P> Tue, 13 Sep 2022 22:04:04 GMT https://community.qlik.com/t5/Qlik-NPrinting/Connection-Errors/m-p/1980641#M37100 Lech_Miszkiewicz 2022-09-13T22:04:04Z https://community.qlik.com/t5/Qlik-NPrinting/Connection-Errors/m-p/1980652#M37101 My issue was the both the server and engine account were not assigned the role for rootadmin<BR /> Wed, 14 Sep 2022 00:08:44 GMT https://community.qlik.com/t5/Qlik-NPrinting/Connection-Errors/m-p/1980652#M37101 FrankC 2022-09-14T00:08:44Z