topic Re: Qlik Nprinting preview error when opening Report's Edit Template in Qlik NPrinting

Qlik Nprinting preview error when opening Report's Edit Template

Yucamash — Fri, 15 Nov 2024 22:00:12 GMT

Hello,

I am new using NPrinting, and ever since I downloaded it, the preview doesn't open in the way it should. Also, I'm not able to drag any Table, Image and Cells, as well as adding any Page.

I already created the App, Connection and Report, and it works correctly for other users when selecting "Edit Template" on Reports.

Can someone please help identify why am I getting these errors and/or suggest how to solve them?

Thanks!

Re: Qlik Nprinting preview error when opening Report's Edit Template

Lucas_Gatling — Tue, 11 Oct 2022 12:40:25 GMT

@Yucamash Please take a look at these two links for possible solution to the drag and drop issue you are experiencing:

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-Designer-Drag-and-Drop-Not-Working/ta-p/1717399

https://community.qlik.com/t5/Qlik-NPrinting/NPrinting-New-report-drag-and-drop-has-no-effect/m-p/1572716/highlight/true#M23667

Re: Qlik Nprinting preview error when opening Report's Edit Template

Yucamash — Tue, 11 Oct 2022 14:25:36 GMT

@Lucas_Gatling Thanks for your answer.

I tried changing the resolution before and it didn't work.

Now, I tried with the second link solution but the issue remains the same (Solved: Re: NPrinting - New report : drag and drop has no ... - Qlik Community - 1572523).

Do you have any idea what could be causing the issue ?

Thanks and regards

Re: Qlik Nprinting preview error when opening Report's Edit Template

Lucas_Gatling — Tue, 11 Oct 2022 14:51:19 GMT

@Yucamash have you tried un-installing/re-installing Nprinting Designer? What version of Nprinting Designer do you have installed?

Re: Qlik Nprinting preview error when opening Report's Edit Template

Yucamash — Wed, 12 Oct 2022 06:58:05 GMT

@Lucas_Gatling I already tried un-installing and re-installing.

The version I have is 18.39.6.0, which I think is the same that colleges have and is currently working properly for them.

Re: Qlik Nprinting preview error when opening Report's Edit Template

Frank_S — Wed, 12 Oct 2022 15:32:33 GMT

Hi @Yucamash

Please note that NP 18.39.6.0 is no longer supported and that your company needs to being to prepare and upgrade to a supported version of NPrinting.

In any case, that is not your issue. Your issue is likely your Desktop OS zoom settings.

If you are new it is likely you are not aware that having a OS zoom setting of other than 100 percent will cause your reported issue.

Please check this article about updating your Window OS zoom settings. It needs to be 100 percent for ALL monitors.

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-Designer-preview-fails-or-other-template-editor-issues/ta-p/1782144

Kind regards,

Re: Qlik Nprinting preview error when opening Report's Edit Template

Yucamash — Fri, 14 Oct 2022 12:30:25 GMT

@Frank_S Thanks for your answer.

However, I still have the same issues.

Since I'm new using Qlik, can it be possible to work with these issues. I'm asking this, because I can add Tables manually between <>.

Do you know another way to find a different solution?

Re: Qlik Nprinting preview error when opening Report's Edit Template

Ruggero_Piccoli — Fri, 14 Oct 2022 14:08:41 GMT

Hi,

We miss some information: what type of report are you developing? Please add some screenshots of the template so we can see the objects you added, where you want to move them etc.

The template has just tags and entity names, no sensitive data.

Best Regards,

Ruggero

Re: Qlik Nprinting preview error when opening Report's Edit Template

Yucamash — Fri, 14 Oct 2022 14:44:04 GMT

Hey @Ruggero_Piccoli

I am trying to do Excel and Power Point reports, but none of them display on the Editor Preview, therefore I'm not allowed to drag and drop anything properly. Also, I can't add Pages.

This is the only thing I can do (manually).

Re: Qlik Nprinting preview error when opening Report's Edit Template

Frank_S — Fri, 14 Oct 2022 14:44:20 GMT

Hi again.

No it should not be necessary to manually copy NP object tags into your excel report...unless you are placing tags into 'merged' cell fields. For merged cells you may need to manually them them.

Otherwise drag and drop should work fine.

Keep in mind that you haven't mentioned whether you applied the 100 percent OS setting to your computer or not.

Here is what mine looks like.

You need to do the same for your computer as well and for each monitor that your computer is connected to.

If it is anything but 100 percent, you will see the problem that you are experiencing...until you switch to 100 percent for your computer and all connected monitors. (then reboot your computer and check that the 100 percent settings are still there.).

Kind regards...

Re: Qlik Nprinting preview error when opening Report's Edit Template

Ruggero_Piccoli — Fri, 14 Oct 2022 14:46:31 GMT

Hi @Yucamash

It is the typical behavior of the issue mentioned by @Frank_S . Thanks for the screenshots.

Best Regards,

Ruggero

Re: Qlik Nprinting preview error when opening Report's Edit Template

Frank_S — Fri, 14 Oct 2022 14:50:42 GMT

Also I went back and looked at your original question and that you have a very old and no longer supported version of NPrinting and also that you see the issue in Powerpoint.

If you do change to 100 percent and this doesn't solve the issue, your company will need to upgrade NPrinting which fixes problems associated with the NP designer and the powerpoint template editor.

To review the fixes, visit the release notes for NPrinting May 2021 SR 3 here:

https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-Release-notes-May-2021-Service-Release-3/ta-p/1872634

Kind regards...

Re: Qlik Nprinting preview error when opening Report's Edit Template

Yucamash — Wed, 02 Nov 2022 09:21:30 GMT

Hello,

After trying many possible solutions found here, I still have the same issue when trying to open a report.

There is another user having the same issue for months, after changing into a new computer.

Do you know any other solution that could work ?

I would really appreciate it.

Thanks and best regards.

Re: Qlik Nprinting preview error when opening Report's Edit Template

Ruggero_Piccoli — Wed, 02 Nov 2022 11:42:55 GMT

Hi,

If you already tried all suggested solutions and you are using a recent version (the latest is better) but you still have the issue, please open a support ticket so we can investigate.

Best Regards,

Ruggero

Re: Qlik Nprinting preview error when opening Report's Edit Template

Yucamash — Thu, 03 Nov 2022 08:28:09 GMT

Hello Ruggero,

Thanks for your answer.

I haven't upgrade NPrinting but I'll confirm if its possible.

Also, please kindly confirm if this can affect the program's performance? Do all users need Special Permissions ?

Best regards.

Re: Qlik Nprinting preview error when opening Report's Edit Template

Ruggero_Piccoli — Fri, 04 Nov 2022 08:58:21 GMT

Hi,

Newer Qlik NPrinting versions are always tested about performances before releasing. So upgrading the installation do not impact on performances.

Before upgrading remember to create a full backup and follow the instruction in the help site and Release Notes.

Best Regards,

Ruggero