topic Re: Report Template Editor Doesn't Open in Qlik NPrinting

Report Template Editor Doesn't Open

dan205 — Fri, 15 Nov 2024 21:56:25 GMT

When I click the Edit Template button for Excel reports I've created in NPrinting, the cursor changes to a red circle with a line through it and nothing happens for a few seconds. The pointer and button are then re-enabled but the template editor never opens.

I've tried setting scaling to 100% on my laptop, and setting Excel's UI option to Optimize for Compatibility, but that doesn't help.

I connect to NPrinting directly via my browser (Edge, with extensions disabled); it's hosted on Azure, not installed on my laptop as NPrinting Designer. It is Qlik NPrinting May 2021 SR4, Version: 21.14.8.0. I also have Microsoft® Excel® for Microsoft 365 MSO (Version 2202 Build 16.0.14931.20764) 64-bit.

Can anyone help?

Thanks in advance,
Dan

Re: Report Template Editor Doesn't Open

Lucas_Gatling — Mon, 14 Nov 2022 18:12:50 GMT

@dan205 I would recommend trying the other solutions proposed in this KB article:

https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-supported-reporting/ta-p/1716228/redirect_from_archived_page/true

Have you tried doing an un-install/re-install of Nprinting designer? Also, have you tried doing an 'Online Repair' on your MS Office 365 installation locally on your laptop?

Re: Report Template Editor Doesn't Open

Lech_Miszkiewicz — Tue, 15 Nov 2022 02:39:04 GMT

Hi,

Clarify couple of things

Where is your NPrinting server installed?
Where is your NPrinting Designer installed
- it MUST be installed on machine from which you click [Edit Template] button
- On the same machine you must have Office installed
- The same machine needs to meet all other requirements (zoom level on ALL screens connected)

Do you have all required ports open? check https://help.qlik.com for details
Does your browser allow for pop-ups and execution of external programs?

cheers

Re: Report Template Editor Doesn't Open

dan205 — Tue, 15 Nov 2022 09:26:56 GMT

@Lucas_Gatling , @Lech_Miszkiewicz - many thanks for your help. I suspect it is not working because NPrinting is hosted on Azure and I access it from my laptop. In that case, I'll mark Lech's reply as the solution for this post, and I will get my IT service desk to install NPrinting Designer on my laptop. I did check through the article you linked to, Lucas, although I wasn't getting an error message at all. I checked that my Windows and Office setup meet the requirements.

Thanks again.
Dan