topic Re: Qlik NPrinting Font Issue in Qlik NPrinting

Qlik NPrinting Font Issue

rolmontero — Fri, 15 Nov 2024 21:37:53 GMT

Hello everyone,

I am currently working on a Word document which will be distributed in PDF format. The document used a font called Roboto that I already installed in my laptop and I see it in Word without any problems. Moreover, I have also installed that font on the NPrinting Server. In order to test this distribution, I have created a task to check the PDF document. However, all the titles with Roboto are not shown properly. It is like the font is not supported by NPrinting or something.

On the image, you can see the difference between. The FPAY title used Roboto as a font.

Thanks!

Re: Qlik NPrinting Font Issue

Vegar — Tue, 02 May 2023 05:07:12 GMT

Which version of Qlik NPriniting are you using? Make sure that your server and your pc designer are on the same version.

I don't know the details of Roboto font, but could it be installed with an Open Type Font format?

According the Qlik Help only True Type Fonts are supported. See https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/Troubleshooting/Fonts-do-not-display.htm

Re: Qlik NPrinting Font Issue

Lech_Miszkiewicz — Tue, 02 May 2023 07:45:09 GMT

Make sure font meets criteria mentioned by @Vegar
Have you rebooted NPrinting server after you installed font?

cheers

Lech

Re: Qlik NPrinting Font Issue

Ruggero_Piccoli — Tue, 02 May 2023 10:46:15 GMT

Hi,

I would like to add to the previous two answers that the True Type Font must be installed on all Qlik NPrinting Engines, not on the Server.

Best Regards,

Ruggero

Re: Qlik NPrinting Font Issue

andregas — Tue, 02 May 2023 11:03:54 GMT

Hello,

Then you could try to generate the same report in DOC format and open it in your pc to test the font generation.

If you see the right font, verify that you have installed the font in server as an administrator for all users, not only for you.

Re: Qlik NPrinting Font Issue

rolmontero — Tue, 02 May 2023 22:59:41 GMT

Thanks to everybody! Now, the report is correctly displaying the font. The font was reinstalled, and then the services were restarted.