topic Re: Recipients disappeared from reports in Qlik NPrinting

Recipients disappeared from reports

dana — Tue, 09 May 2023 09:31:46 GMT

Hi,

Recently, we started getting complains from recipients about not getting reports.

Checking the publish task revealed that that recipients is not included in the task recipients list any more.

We didn't exceed the license number.

What could be the reason?

The version is

Qlik NPrinting May 2022

Version: 22.15.2.0

Thanks!

Re: Recipients disappeared from reports

Lucas_Gatling — Tue, 09 May 2023 10:41:41 GMT

@dana are you sure no one has manually removed users from the recipient list? I can't think of anything that would automatically remove user from the list.

Re: Recipients disappeared from reports

dana — Tue, 09 May 2023 10:50:40 GMT

Hi,

Recipients disappeared from the publish task.

Not from the recipients list.

Thanks..

Re: Recipients disappeared from reports

Lucas_Gatling — Tue, 09 May 2023 10:58:31 GMT

@dana is it the same set of users that are not getting the reports or random users? Do you have a copy of the scheduler log and the task log you can attach to the thread?

Re: Recipients disappeared from reports

Lech_Miszkiewicz — Tue, 09 May 2023 11:01:58 GMT

Were they manually added to each task as individuals or as a group.?

if as a group then likely there is import task overwriting their associations or maybe removing they role?

Re: Recipients disappeared from reports

dana — Tue, 09 May 2023 11:03:13 GMT

Hi,

Manually added.

Thanks!

Re: Recipients disappeared from reports

dana — Tue, 09 May 2023 11:04:34 GMT

Hi,

Random users.

Kindly refer me to the logs location.

Thanks!

Re: Recipients disappeared from reports

Digvijay_Singh — Tue, 09 May 2023 12:09:30 GMT

It happened with me as well, as @Lech_Miszkiewicz mentioned, for me it was due to import tasks my admin was running to replace all manual users with AD users, it removed manually added users from all of the tasks.

I can get more details later from my colleague to understand specific scenario he was executing.

Re: Recipients disappeared from reports

Frank_S — Tue, 09 May 2023 22:49:16 GMT

I believe the problem is similar to what @Digvijay_Singh described.

The scheduler log is found in C:\ProgramData\nprinting\logs

Re: Recipients disappeared from reports

dana — Wed, 10 May 2023 04:31:24 GMT

Hi @Frank_S ,

No one performed such an operation.

Further, it happened a few times during the last couple of weeks.

Re the log: what should I look for in it, since it's a bit problematic to share it...

Thanks!

Re: Recipients disappeared from reports

Lech_Miszkiewicz — Wed, 10 May 2023 07:14:51 GMT

Hi @dana

This topic is little bit all over the place so I will try to structure it bit more:

Do you have any other NPrinting environment (Test or Dev)?
1. if yes - what license are you using there?
Have you migrated this instance from another instance maybe?
DO you use NPrinting API?
1. maybe you have scripts which alter list of users. It can happen if someone in your organization used API to play with users import/export etc...
Do you have any recipient import task? Please check: https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/DeployingQVNprinting/Import-Users-Filters.htm
1. If yes - we would need to see how it is configured
Do you have any backup/restore procedures setup in your environment?
I suggest you turn on audit trail log and as soon as you notice that user disappeared we may be able to pin point it to particular action as this log will have all required details: https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/AdministeringQVNprinting/Audit-trail.htm

I never experienced similar behaviour to yours so it must be something obvious we are missing.

Re: Recipients disappeared from reports

dana — Wed, 10 May 2023 13:17:28 GMT

Hi,

Turned out there is an option which was checked that caused it:

Remove users not present in newest import sources

Thanks for trying to help!

Re: Recipients disappeared from reports

Lech_Miszkiewicz — Wed, 10 May 2023 13:21:21 GMT

... so at the end it was obvious thing which @Digvijay_Singh told you about in his answer following my comment about import tasks 😂

I knew there is no magic there.

Re: Recipients disappeared from reports

dana — Wed, 10 May 2023 13:55:10 GMT

Hi @Lech_Miszkiewicz ,

With all respect, as "mere mortal", I would never have guessed from your answers, that there is a specific setting to uncheck.
We opened a service call, and got this resolved.

So I hope my answer will help someone in the future 🙂

Thanks!

Re: Recipients disappeared from reports

Digvijay_Singh — Wed, 10 May 2023 14:17:38 GMT

@dana

I am little confused with this solution, earlier you mentioned no one has performed user import task in your set up but this setting looks like makes impact during import activity. Not sure though as someone else takes care of it in my organization.

Thanks,

Re: Recipients disappeared from reports

Frank_S — Wed, 10 May 2023 14:18:10 GMT

Thank you for sharing the solution @dana

Kind regards...

Re: Recipients disappeared from reports

dana — Wed, 10 May 2023 14:30:39 GMT

Hi,

Sorry for the confusion.

I understood that you meant that it was a manual task, done deliberately, and not an automatic task.

Re: Recipients disappeared from reports

Lech_Miszkiewicz — Wed, 10 May 2023 22:30:00 GMT

Hi @dana,

Yes your answer will help all of us - thanks