topic Re: NP TASK Stuck And Took Too Long Time in Qlik NPrinting

NP TASK Stuck And Took Too Long Time

elmelavi — Mon, 22 May 2023 11:46:48 GMT

Hay

I have an NP Server That Send Reports Any Morninig To Users

But Sometimes It Seems that some off the tasks took too long time to complete

and it make the other tasks to stuck and all the server resousec are used

What Can I do/Check?

Pls Help

Best Regards

Lavi

Re: NP TASK Stuck And Took Too Long Time

Ruggero_Piccoli — Mon, 22 May 2023 12:10:00 GMT

Hi,

We have too few information to understand what is happening. Check the task executions page, open the details page of the task with strange behavior, and check if there are error messages. Check the log files. Check the workload of the connected Qlik Sense or QlikView server. Be sure that the Run Verification of all connection are all green.

Best Regards,

Ruggero

Re: NP TASK Stuck And Took Too Long Time

Lech_Miszkiewicz — Mon, 22 May 2023 23:59:51 GMT

Unstable reports generation is usually a sign that something was done without respecting requirements. Those can mean:

qliksense/qlikview app is not supported
qliksense/qlikview vs nprinting version is not supported
qliksense/qlikview app is poorly built (poor data model/expressions hence poor performance (long response time)),
qliksense/qlikview servers are under-resourced
nprinting report templates are done poorly (although that would be rather rare scenario)

as @Ruggero_Piccoli said there is not enough info. Make sure you provide us information with which we can replicate your problem.

Re: NP TASK Stuck And Took Too Long Time

David_Friend — Tue, 23 May 2023 13:58:26 GMT

@elmelavi what are you connecting to for the source, QlikView or QlikSense and what version?

Re: NP TASK Stuck And Took Too Long Time

elmelavi — Wed, 24 May 2023 05:06:47 GMT

With Qlikview

Re: NP TASK Stuck And Took Too Long Time

elmelavi — Wed, 24 May 2023 05:09:25 GMT

About:

qliksense/qlikview vs nprinting version is not supported

i have the latest Version

qliksense/qlikview app is poorly built (poor data model/expressions hence poor performance (long response time))

Sometime it work

qliksense/qlikview app is not supported- Can you give more details?

Re: NP TASK Stuck And Took Too Long Time

Lech_Miszkiewicz — Wed, 24 May 2023 06:50:37 GMT

Hi @elmelavi - add https://help.qlik.com to your bookmarks as all information is there and I suggest to study it thoroughly.

What you have written is recipe for troubles 🙂

saying you have the latest version...
- have you checked compatibility between your version of NPrinting and versions of QlikView and Qlik Sense you use: https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/DeployingQVNprinting/System-requirements_engine.htm
qliksense/qlikview app is poorly built (poor data model/expressions hence poor performance (long response time)) -Sometime it work
- ??? what does it mean sometime? It needs to be done properly and it has to ALWAYS work. That is the first thing you need to fix!
qliksense/qlikview app is not supported - again all details are on help site
- QlikView:https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/GettingStarted/HowCreateConnections/Connect-to-QlikView-docs.htm#anchor-1
- Qlik Sense: https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/GettingStarted/HowCreateConnections/Connect-to-QlikSense-apps.htm#anchor-1

Re: NP TASK Stuck And Took Too Long Time

Frank_S — Wed, 24 May 2023 18:22:04 GMT

@elmelavi

The behavior you reported is consistent with QlikView Unsupported Items or you may have too low of system resources or possibly as Lech and others above mentioned, you could have NP and QlikView on the same computer (not supported)

Further you may also be sharing the NP service domain account with the QlikView server service account. This too is not supported and must be dedicated. The behavior you are seeing can also be caused by this.

For a listing of potential issues and resolutions see:

NPrinting Server Web Console Publish Task Complete... - Qlik Community - 1714410

Kind regards...