topic Re: Qlik Nprinting SAML Authentication Issue in Qlik NPrinting

Qlik Nprinting SAML Authentication Issue

keerthi_g — Wed, 22 May 2019 00:47:07 GMT

Hello Team,

We are trying to work on SAML authentication on Qlik Nprinting (November 2018 version).

We have defined the SAML settings through web console for Qlik NPrinting newsstand (attached the SAML_settings screenshot for your reference).

We are using ForgeRock OpenAM SAML identity provider and gathered the idp metadata file and associated it with the SAML settings on NPrinting.

Once the setup is complete, we tried to access the newsstand URL.

It shows the login page with the SAML login button (as expected).

Once we enter the credentials, the page refreshes as if the access is successful, but then lands back on the login page with a message on the top.

Message says "you need to be logged in to access this part of the application"

We tried to understand the issue through SAML tracer - noticed that we get "HTTP/2.0 401 Unauthorized" error and 403 forbidden error

Tried to check NPrinting scheduler and web engine logs. There is an error with "reading SAML attributes"

Attached the web engine logs file for reference.

We tried to enable debug level logs as per the below document.

https://help.qlik.com/en-US/nprinting/November2018/Content/NPrinting/Troubleshooting/Troubleshooting-logs.htm

Even after making the changes and restarting the service, we don't see the new debug level logs generated.

Please let me know if anyone has experienced such issue before and assist us with the possible solution.

I will look forward to your response.

Regards,

Keerthi

Re: Qlik Nprinting SAML Authentication Issue

Lech_Miszkiewicz — Wed, 22 May 2019 06:18:53 GMT

It may be a silly question but....

Have you created an User in "NPrinting Console: Admin-->User" with admin privileges who will have properly populated Domain Name /or email field for SAML authentication?

cheers

Lech

Re: Qlik Nprinting SAML Authentication Issue

keerthi_g — Wed, 22 May 2019 13:42:33 GMT

Hello Lech,

Yes, I have the user Email and Domain information populated and Administrator and newsstand user roles assigned to the user.

We are running into this issue, inspite of giving the user admin rights.

Regards,

Keerthi

Re: Qlik Nprinting SAML Authentication Issue

shemeel — Wed, 31 May 2023 15:41:16 GMT

I have the same issue, were you able to get this resolved?

Re: Qlik Nprinting SAML Authentication Issue

David_Friend — Thu, 01 Jun 2023 14:48:54 GMT

@shemeel this thread is 4 years old, please start a new one thanks!