topic Re: Cannot edit Word reports in Qlik NPrinting

Cannot edit Word reports

Thomasowich — Mon, 10 Jul 2023 09:27:56 GMT

Hello,

when I try to edit a Word report, I get an error message

"QlikView Nprinting cannot find a supported template editor for the file <PathToTemporaryFile.docx>. Error message: Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))".

My NPrinting is from May 2022 SR 1. My Microsoft Office 365 is up to date. Repairing and reinstalling NPrinting do not work. What can I do?

Re: Cannot edit Word reports

Lucas_Gatling — Mon, 10 Jul 2023 11:32:20 GMT

@Thomasowich Good morning. Please review this KB Article: https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-supported-reporting/ta-p/1716228

One of the proposed solutions in this article should resolve your issue. If the issue continues please open a Qlik Support case and we will be more than happy to assist you further.

Re: Cannot edit Word reports

David_Friend — Tue, 11 Jul 2023 14:21:21 GMT

@Thomasowich don't skip over any part of that article, including uninstalling/reinstalling Office

Re: Cannot edit Word reports

Frank_S — Tue, 11 Jul 2023 17:20:44 GMT

@Thomasowich

Please use this. It's part of the article David shared but more specific.

Pay particular solutions 1 and 3.

For solution 3, try BOTH user interface options.

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-Designer-preview-fails-or-other-template-editor-issues/ta-p/1782144

Kind regards.