topic Re: MIS Email from Nprinting randomly not getting sent sometimes to the same user in Qlik NPrinting

MIS Email from Nprinting randomly not getting sent sometimes to the same user

harshrajsanghvi — Mon, 08 May 2023 08:59:05 GMT

Hi,

We are facing a peculiar issue where a MIS report email triggered daily through Nprnting reaches users sometimes and it fails at times for the same user. This happens randomly.

The error message in the log is -

Failed to send email for user 'XXXX XXXX' {8d29394a-d7f7-4c29-9e5d-cfdc4c9eec03}. ERROR: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 52.220.95.193:587

Following versions are leveraged -

Qliksense Feb 23 Patch 4
Nprinting May 22 SR4

Re: MIS Email from Nprinting randomly not getting sent sometimes to the same user

Lech_Miszkiewicz — Mon, 08 May 2023 09:29:51 GMT

Hi,

It is not NPrinting issue - talk to your network/email/smtp administrator to get this fixed. The error you see is an email server issue, or connectivity to email server issue.

cheers

Re: MIS Email from Nprinting randomly not getting sent sometimes to the same user

harshrajsanghvi — Mon, 08 May 2023 10:07:41 GMT

Yes, I have already done that. Thank you. Will update the thread once I have found a solution to it.

Thank you.

Re: MIS Email from Nprinting randomly not getting sent sometimes to the same user

Frank_S — Mon, 08 May 2023 22:10:58 GMT

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-No-Email-Will-Be-Sent-or-Emails-Not-Sent-error/ta-p/1789545

Re: MIS Email from Nprinting randomly not getting sent sometimes to the same user

MattG — Fri, 01 Sep 2023 00:57:51 GMT

Did you get this solved. I'm facing the same issue.

The link posted by support 'NPrinting No Email Will Be Sent or Emails Not Sent error' is not useful as it assumes no emails are being sent, this is a random error. It works today, might not work tomorrow.

Re: MIS Email from Nprinting randomly not getting sent sometimes to the same user

harshrajsanghvi — Fri, 01 Sep 2023 02:14:45 GMT

Yes, the issue has been resolved. It was connectivity issue between Nprinting and the email server due to which random issue was happening. It wasn't Qlik application issue.

Re: MIS Email from Nprinting randomly not getting sent sometimes to the same user

MattG — Fri, 01 Sep 2023 02:24:22 GMT

Can you elaborate on what the issue was please, as i'm currently trying to troubleshoot the problem.

Re: MIS Email from Nprinting randomly not getting sent sometimes to the same user

Ruggero_Piccoli — Fri, 01 Sep 2023 07:03:33 GMT

Hi,

Please avoid to comment so old conversations and start a new one instead with the details of your error. More details more easy for us to understand which could be the cause of the issue. This conversation is also marked as solved so other people could skip it because they do not understand there is a new question under.

Be sure you followed all the best practices related to SMTP connections https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/AdministeringQVNprinting/Set-up-email.htm

Please note that two factors authentication is not supported.

Check also the error of the SMTP server.

Best Regards,

Ruggero