topic Re: User receiving duplicate email in Qlik NPrinting

User receiving duplicate email

MattG — Mon, 11 Sep 2023 05:01:02 GMT

I have a user complaining that they receive two copies of a daily email NPrinting sends.

I have the email configured with manual addresses entered into the bcc field, and i've confirmed that their email is entered only once. I don't use the NPrinting user function except for myself.

They're not listed anywhere else, and this issue isn't occurring for other users. I also don't use any shared email addresses, or mailing lists.

Does anyone know what might be the cause of this?

Qlik NPrinting May 2022 SR4

Version: 22.15.14.0

Re: User receiving duplicate email

Lech_Miszkiewicz — Mon, 11 Sep 2023 07:31:24 GMT

Hi,

There are few options for this to happen and some of them you are excluding but i will confirm that anywa.

multiple entries on publish task/user list (if there is more that one user on the email from bcc will receive multiple emails)
you have another server with the same license running in your environment. That could happen if you have migrated from another server, and maybe only stopped services (instead of uninstalling it completely) , server got rebooted and automatically started services again which then will cause this issue - It has been discussed already few times on community so make sure there is no other server running nprinting with the same license in your environment.

cheers

Re: User receiving duplicate email

Lech_Miszkiewicz — Mon, 11 Sep 2023 07:32:46 GMT

sorry - there could be 3rd option - you made a mistake in schedule and you are triggering this report twice - just check task executions for this information.

Re: User receiving duplicate email

Ruggero_Piccoli — Mon, 11 Sep 2023 08:31:29 GMT

Hi,

4th: you are using the same email as alternate email in another user in the same task

In any case I think there is a configuration error in the publish task or a duplicate task. For each email recipient in each publish task Qlik NPrinting creates a single email message with attached all selected reports.

Best Regards,

Ruggero