topic Re: Nprinting Throws error:Not enough storage available to complete this operation. in Qlik NPrinting

Nprinting Throws error:Not enough storage available to complete this operation.

abhi_shekhar123 — Tue, 07 Aug 2018 04:35:40 GMT

Hi All,

I'm facing an issue while generating Report from Nprinting 16.4 , The reports gets generated and gets distributed as well. But somehow when the Nprinting is closing the NSQ file it throws the "Not enough storage available to complete this operation".

The only solution is to Restart the Nprinting service.Please see the below error message .

i don't think this issue is related to storage. is it a permission issues/ Schedules.xml/ memory leakage issue.?Any help?

Service 07/08/2018 02:52:44 Message Terminate Job: Import & Print from QV

Service 07/08/2018 02:52:44 Message Terminate Schedule: PrintSchedule

Service 07/08/2018 02:52:44 Message Service: event terminated

Service 07/08/2018 02:52:44 Message Closing connections

Service 07/08/2018 02:52:52 Message Connections closed

Service 07/08/2018 02:52:52 Message ===================

Service 07/08/2018 02:52:52 Message Reloading QlikView NPrinting files

Service 07/08/2018 02:52:52 Message Scheduler stopped

Service 07/08/2018 02:52:52 Message QlikView NPrinting file closed: \\gbclw0120a\San1_E_Live\16_CABR\QVP\NPNSQ\ClientReport_2Batch.nsq

Service 07/08/2018 02:52:52 Message 1 schedules removed

Service 07/08/2018 02:52:52 Message QlikView NPrinting file closed: \\gbclw0120a\San1_E_Live\16_CABR\QVP\NPNSQ\ClientReport_2Batch.nsq

Service 07/08/2018 02:52:56 Error Error while executing the service. Retrying to execute. (Error: Not enough storage is available to complete this operation)

Service 07/08/2018 02:53:06 Message Stopping scheduler

Service 07/08/2018 02:53:07 Information Service - QlikView NPrinting Designer

Service 07/08/2018 02:53:07 Information QlikView NPrinting version: 16.4.0.0

Service 07/08/2018 02:53:07 Information Log File: \\gbclw0120a\San1_E_Live\05_NPrinting\Log\20180807_NPrintingSvc.log

Service 07/08/2018 02:53:07 Message Loading schedules

Re: Nprinting Throws error:Not enough storage available to complete this operation.

Ruggero_Piccoli — Tue, 07 Aug 2018 08:01:37 GMT

Hi,

First of all upgrade to latest 16 version available, the 16.8. Then try again and check if the issue persists.

Check also the available space in the storage listed in the logs when Qlik NPrinting is working. The error message seems clear so be sure to have free space. Note that Qlik NPrinting produces temporary files during the reports generation. That temporary files are deleted at the end of the process but there must be free storage space to save them.

Best Regards,

Ruggero

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Re: Nprinting Throws error:Not enough storage available to complete this operation.

arvind_patil — Tue, 07 Aug 2018 09:05:43 GMT

Hi abhishek,

please find below thread it helps you.

Kindly check.

It create a temporary file before overwriting the Source/User document. Temporary files are created on Nprinting Server C:\ProgramData\... Does that drive have enough free space as well?

Re: Error while reloading?

Thanks,

Arvind Patil

Re: Nprinting Throws error:Not enough storage available to complete this operation.

Lech_Miszkiewicz — Wed, 08 Aug 2018 01:40:38 GMT

Hi Arvind,

regarding your link - it looks like you have missed that we are talking here about NPritnign task (NOT QMC task).

regarding space on hard drive - good point! i will add that it might refer to any drive where you are trying to store reports too as well as the drive where with user folder on NPrinting server.

cheers

Lech

Re: Nprinting Throws error:Not enough storage available to complete this operation.

abhi_shekhar123 — Wed, 08 Aug 2018 05:24:48 GMT

Hi All,

Thanks for the reply . we did some temp folder clean-up and found that approx. 5.7 Gb of space is available .

However, now the error is changed is from "Not enough storage available to complete this operation" to

Error: Access violation at address 00490733 in module 'NPrintingSvc.exe'. Write of address 00000000)

Service 08/08/2018 03:02:00 Message Stopping scheduler ". again scheduler got hanged and required restart

Service 08/08/2018 03:01:47 Message Connections closed

Service 08/08/2018 03:01:47 Message ===================

Service 08/08/2018 03:01:47 Message Reloading QlikView NPrinting files

Service 08/08/2018 03:01:47 Message Scheduler stopped

Service 08/08/2018 03:01:47 Message QlikView NPrinting file closed: \\gbclw0120a\San1_E_Live\16_CABR\QVP\NPNSQ\ClientReport_2Batch.nsq

Service 08/08/2018 03:01:48 Message 1 schedules removed

Service 08/08/2018 03:01:48 Message QlikView NPrinting file closed: \\gbclw0120a\San1_E_Live\16_CABR\QVP\NPNSQ\ClientReport_2Batch.nsq

Service 08/08/2018 03:01:50 Error Error while executing the service. Retrying to execute. (Error: Access violation at address 00490733 in module 'NPrintingSvc.exe'. Write of address 00000000)

Service 08/08/2018 03:02:00 Message Stopping scheduler.

Re: Nprinting Throws error:Not enough storage available to complete this operation.

abhi_shekhar123 — Wed, 08 Aug 2018 05:27:12 GMT

Will check the quota on the c:drive and let you know.

any guess why the scheduler is getting hanged and required restart?

Re: Nprinting Throws error:Not enough storage available to complete this operation.

Lech_Miszkiewicz — Wed, 08 Aug 2018 07:06:33 GMT

Your new error indicates that there are permissions issues on the box. Is the service account local administrator? and has all permissions to access required folders?

regards

Lech

Re: Nprinting Throws error:Not enough storage available to complete this operation.

abhi_shekhar123 — Wed, 08 Aug 2018 08:11:05 GMT

Hi,

I have a copy of the same nsq file which runs at different time and it didn't produces any issue.

The same user is running both the NSQ.PFA logs.

Service 07/08/2018 21:59:47 Message Connections closed

Service 07/08/2018 21:59:47 Message ===================

Service 07/08/2018 21:59:47 Message Reloading QlikView NPrinting files

Service 07/08/2018 21:59:47 Message Scheduler stopped

Service 07/08/2018 21:59:47 Message QlikView NPrinting file closed: \\gbclw0120a\San1_E_Live\16_CABR\QVP\NPNSQ\ClientReport.nsq

Service 07/08/2018 21:59:48 Message 1 schedules removed

Service 07/08/2018 21:59:48 Message QlikView NPrinting file closed: \\gbclw0120a\San1_E_Live\16_CABR\QVP\NPNSQ\ClientReport.nsq

Service 07/08/2018 21:59:59 Message QlikView NPrinting file opened: \\gbclw0120a\San1_E_Live\16_CABR\QVP\NPNSQ\ClientReport.nsq

Service 07/08/2018 21:59:59 Message 1 schedules loaded

Service 07/08/2018 21:59:59 Message QlikView NPrinting file loaded: \\gbclw0120a\San1_E_Live\16_CABR\QVP\NPNSQ\ClientReport.nsq

Service 07/08/2018 21:59:59 Message Scheduler started

Service 07/08/2018 21:59:59 Message Reloaded QlikView NPrinting files

Re: Nprinting Throws error:Not enough storage available to complete this operation.

Ruggero_Piccoli — Wed, 08 Aug 2018 08:41:02 GMT

Hi,

Did you updated your installation to 16.8?

If not, please update and try again to be sure that you have all the bug fixes we did from 16.4 to 16.8.

Best Regards,

Ruggero

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Re: Nprinting Throws error:Not enough storage available to complete this operation.

abhi_shekhar123 — Wed, 08 Aug 2018 09:06:52 GMT

Nope, we cannot as the nprinting is shared among many teams and they are not willing to upgrade.

Regards,
Abhishek shekhar

Re: Nprinting Throws error:Not enough storage available to complete this operation.

Ruggero_Piccoli — Wed, 08 Aug 2018 09:43:16 GMT

Hi,

We need to exclude that it is a solved bug and the only way is to update to latest version available. Then we can proceed with a deeper investigation. Note also that bugs will be solved always starting from latest version and never propagated on older releases.

If the same .nsq project worked in the past I suggest you to investigate if something changed. Also the second message seems related to a lack of storage space.

In the Options -> Report settings you can see all the folder settings. Check to have space in related storages.

Best Regards,

Ruggero

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Re: Nprinting Throws error:Not enough storage available to complete this operation.

abhi_shekhar123 — Fri, 10 Aug 2018 04:54:50 GMT

We have cleared the logs and temp folder which is on SAN. But still, we are getting the same error.

some more observation, we have 2 sets of same NSQ running at different time everyday:

1. x.nsq --> Completes without error

2 copy of x.nsq --> Throws error.

Re: Nprinting Throws error:Not enough storage available to complete this operation.

Ruggero_Piccoli — Fri, 10 Aug 2018 07:55:51 GMT

Hi,

An .nsq file is an xml file. If you copy and paste it you will get an exact clone. So if the clone is not working well or there are issues on the clone (maybe something was modified) or the cause is not related with the file.

In Qlik NPrinting if you need to run the same task at different time of the day you simply need to use the scheduling features to create the two runs. It is not necessary to clone the .nsq file.

Remember that if it is a bug we don't do bugs investigations on old version of the product. So update to latest 16.8 and try again. If the problem persists open a support ticket because via community message we cannot go deeper in the issue investigation. If you don't want to update please note that updating will be the first thing support team will ask you.

Best Regards,

Ruggero

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Re: Nprinting Throws error:Not enough storage available to complete this operation.

abhi_shekhar123 — Tue, 14 Aug 2018 06:13:18 GMT

Simple restart of the Nprinting service has done the job. Restart was completed before the 2 job starts.

when we looked at the Server/Governance dashboard we came to know that some how Nprinting (16.4) was constantly using 1 GB RAM , even when the jobs was completed.

When the 2 job runs, it cross the 2 GB RAM and hence, the Out of memory/Storage error.

Note: Nprinting 16.4 is 32 bit application and can use 2GB RAM.