topic Re: NPrinting Task Completed but Email not Received in Qlik NPrinting

NPrinting Task Completed but Email not Received

contributor_H — Wed, 15 Nov 2023 10:19:42 GMT

Hello everyone,

Appreciate your help with the below

I'm using Qlik NPrinting February 2021 SR1 (Version: 21.0.2.0) I have a report that I believe its size is proximity 25MB (I got this size when manually downloading the data from Qlik Sense), I don't have any issues with Users/groups, Destinations, and Email message, because I have already tasks scheduled and are working fine, but with this specific report when the task is completed I'm not receiving it by email, any help?

Re: NPrinting Task Completed but Email not Received

Lech_Miszkiewicz — Wed, 15 Nov 2023 10:37:30 GMT

Hi @contributor_H

Before posting new question please invest time to:

study existing topics on the subject - that very topic has been discussed multiple times (even yesterday) https://community.qlik.com/t5/Qlik-NPrinting/Publish-task-for-new-report-not-sending-email-with-attachment/td-p/2136451
Please study help site which describes possible causes - before posting so frequently asked question it is wortch checking all suggested solutions so we won't repeat them: https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/AdministeringQVNprinting/Set-up-email.htm
Also - you can setup distribution of the report to folder or news stand to see how big actual report is as a file so you can estimate if it will be possible to send it via email (size dump from Qlik Sense can differ greatly from NPrinting report)
Lastly - there are tools like logs and task executions which would indicate of possible configuration issues.

Anyway:

With the information you have given us we have not much to add to what is already said in the links I have provided. If that is not enough and you would like to troubleshoot more then you need to provide us with description of your problem so we can replicate all steps same way as you have configured your report distribution. We are not there with you so we can only rely on information you provide us with.

cheers

Re: NPrinting Task Completed but Email not Received

kallay — Wed, 15 Nov 2023 10:35:32 GMT

Hello,

Maybe the SMTP server has limit to received file sizes and 25mb is to big.

Have Fun!

Re: NPrinting Task Completed but Email not Received

contributor_H — Wed, 15 Nov 2023 11:27:02 GMT

Thanks, Lech_Miszkiewicz for replying, before posting the question I searched a lot on the community but none of the answers were helpful, I'm using Outlook as an email server and the default attachment size is 20MB I will further check the issue and update the thread.

Re: NPrinting Task Completed but Email not Received

Frank_S — Wed, 15 Nov 2023 17:21:21 GMT

It is probably being blocked by the email server as suggested above.

The NP scheduler log will confirm this with SMTP 537 or similar errors. Your NP admin (if you are not the NP admin) can look at that log for you)

In any case, you will need to speak to your email administrator if you need larger email files allowed through the email server.

This and other reasons are covered here:

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-No-Email-Will-Be-Sent-or-Emails-Not-Sent-error/ta-p/1789545

Kind regards,

Re: NPrinting Task Completed but Email not Received

contributor_H — Wed, 15 Nov 2023 20:26:52 GMT

After further troubleshooting I figured the issue was due to the large file size, I couldn't find the configuration of limit attachment size (if it exists) in NPrinting.

I solved the issue by separating the report by filtering it into two parts.

Re: NPrinting Task Completed but Email not Received

Lech_Miszkiewicz — Wed, 15 Nov 2023 21:55:01 GMT

Hi @contributor_H

just to be clear - this is not NPrinting limit (unless your report was over 512MB) - it is your SMTP (mail server) limit which you would have to discuss with your email server admin.

cheers

Re: NPrinting Task Completed but Email not Received

contributor_H — Thu, 16 Nov 2023 07:25:30 GMT

Hi Lech_Miszkiewicz,

As I checked with our admin the limit is 50MB, but I'm not sure why I'm not getting file of 25MB, by the way, we have already reports that exceeds that limit (up to 30MB but they are multiple files of around 2 MB that are combined in one mail).

However when I separated the report into 2 parts the limit was half and now I'm getting the email, I'm getting 2 emails for the report.

Re: NPrinting Task Completed but Email not Received

Ruggero_Piccoli — Thu, 16 Nov 2023 08:31:02 GMT

Hi,

The internal Qlik NPrinting limitation of 512MB is for a single report but you could have how many reports you want under that size attached to an email. Qlik NPrinting has not a size limit or a configuration parameter on the email maximum size. It is always a setting of the SMTP server.

Best Regards,

Ruggero

Re: NPrinting Task Completed but Email not Received

Lech_Miszkiewicz — Thu, 16 Nov 2023 08:37:16 GMT

Hi @contributor_H

You say limit is 50MB per whole email I presume. Size of attachement as I mentioned before can be verified by running the same reports to folder location, but also when talking to your admins you can ask them to check their logs as they would excatly see that NPrinting tried to send report but couldn't and they can advise you what the problem is and whether email you are trying to send will go through SMTP relay.

I am glad you have workaroud but maybe you dont need to send 2 emails? Maybe your admins can give you more flexible solution?

cheers

Re: NPrinting Task Completed but Email not Received

contributor_H — Sat, 18 Nov 2023 06:13:13 GMT

Hi Ruggero_Piccoli & Lech_Miszkiewicz

Thanks for your prompt support, whenever I have a full understanding of what's going on, I will update it here.

Re: NPrinting Task Completed but Email not Received

Lech_Miszkiewicz — Sun, 19 Nov 2023 11:49:53 GMT

our pleasure @contributor_H - good luck and thanks for coming back to us.

cheers