topic Re: Nprinting reports with image in Qlik NPrinting

Nprinting reports with image

arulsettu — Thu, 05 Jul 2018 12:31:59 GMT

Hi,

We created a report in HTML with Charts(as images) and tables from Qlik sense. initially it was working fine and now we getting the below error

Does anyone faced this issue. and using April 2018 Edition

Re: Nprinting reports with image

Lech_Miszkiewicz — Thu, 05 Jul 2018 22:20:49 GMT

when you go to Qlik Sense and you try to preview this object - how much time does it take to render?

Maybe object is timing out and Image is not generated in Qlik?

Re: Nprinting reports with image

arulsettu — Fri, 06 Jul 2018 04:33:23 GMT

in qlik sense app objects are rendering in 5 sec.

Re: Nprinting reports with image

Lech_Miszkiewicz — Fri, 06 Jul 2018 04:58:59 GMT

Few more questions then...

did you try to recreate a report with just this image? are you sure that id of object creating this image has not change? does NPrinitng service account have an access to this object?

It is also possible that you have updated something in Qlik Sens app but you have not updated all connections and "Nodes" in template

cheers

Lech

Re: Nprinting reports with image

arulsettu — Fri, 06 Jul 2018 06:18:49 GMT

Created new app with chart object and created connection and everything as new. still same error.

Re: Nprinting reports with image

Lech_Miszkiewicz — Fri, 06 Jul 2018 06:58:47 GMT

‌just confirming that you are using native charts - not extensions in Qlik sense. If so you might want to open support ticket with Qlik

Re: Nprinting reports with image

arulsettu — Fri, 06 Jul 2018 07:01:30 GMT

not using any extensions.

Re: Nprinting reports with image

arulsettu — Fri, 06 Jul 2018 07:03:55 GMT

Hi Guys can you help me here

@sjw

@aig

@rpc

Re: Nprinting reports with image

Lech_Miszkiewicz — Fri, 06 Jul 2018 07:09:44 GMT

again just confirming that Designer version is Also April 2018

other question is. Are you able to create for example excel reports with data or the error apears regardles of the template type?

Re: Nprinting reports with image

arulsettu — Fri, 06 Jul 2018 08:40:44 GMT

Designer is Nov edition. but it was running fine before

yes i can create excel reports and even HTML reports without images(charts) working fine.

Re: Nprinting reports with image

Lech_Miszkiewicz — Fri, 06 Jul 2018 09:08:04 GMT

‌this is unsupported configuration so the first rhing to do is upgrade designer

Re: Nprinting reports with image

arulsettu — Fri, 06 Jul 2018 09:55:14 GMT

in the server or the machine i am working.

Re: Nprinting reports with image

Lech_Miszkiewicz — Fri, 06 Jul 2018 10:00:48 GMT

‌designer on the machine you are working opening template on.

Re: Nprinting reports with image

arulsettu — Fri, 06 Jul 2018 10:01:42 GMT

upgraded but same issue.

Re: Nprinting reports with image

Lech_Miszkiewicz — Fri, 06 Jul 2018 10:07:26 GMT

i see. I guess support will have to look at this. I am running out of ideas. Anyways. Let us know once you het this figured

Re: Nprinting reports with image

Ruggero_Piccoli — Tue, 10 Jul 2018 09:01:31 GMT

Hi,

The installation but be supported. So first of all be sure that all version of the products are supported (check also Sense).

Try to add the same images in a different type of report and check if they work.

Try to refresh the connection cache to be sure that the image is still present in the connected app.

Check the Qlik NPrinting logs in order to see if there ise a more explicative message.

If you are not able to resolve please open a support ticket because via community it is not possible to organize a deeper investigation.

Best Regards,

Ruggero

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Re: Nprinting reports with image

shaileshs — Tue, 15 Jan 2019 15:19:23 GMT

Exactly same issue ! object used to work just fine but now it doesnt , it was simple bar chart and worked in excel but word template somehow fails to render it. No complex aggregation straight sum. All i wanted to do was move excel based report (with same chart) to word but just cant get it. I had seen another thread where it was advised we restart service but its not possible to restart it everyday and not an acceptable solution.

Any ideas anyone ? thanks in advance!

Regards,

Shailesh