topic Qlik NPrinting Designer May 2023 - RPC error in Qlik NPrinting

Qlik NPrinting Designer May 2023 - RPC error

Emmanuel_DORR — Tue, 19 Mar 2024 14:38:47 GMT

Hello,

One of my users uses an Excel report with the NPrinting designer, and for some time now he has been unable to open his report and receives the following error :

The RPC Server is unavailable :

The report uses a Qlik Sense connection (Qlik Sense May 2023 Patch10). It works on my side, so i think the problem comes from the user's computer.

The MS Office version used by this user is Office 2021, i'm not sure that this is compaltible with NPrinting, but the user still managed to create his report initially.

I made sure he didn't already have an instance of Excel open, but that's not the case :

https://help.qlik.com/en-US/nprinting/February2024/Content/NPrinting/Troubleshooting/RPC-server-unavailable-error.htm

I also followed all the steps listed in this document, but it still doesn't work :

https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-supported-reporting/ta-p/1716228

Can you help me ?

Thanks

Re: Qlik NPrinting Designer May 2023 - RPC error

David_Friend — Tue, 19 Mar 2024 15:06:27 GMT

@Emmanuel_DORR have them go through these resolutions:

https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-supported-reporting/ta-p/1716228

Are they going over a VPN? If they access it directly via the NP server/jump box does that work fine?

Re: Qlik NPrinting Designer May 2023 - RPC error

Emmanuel_DORR — Tue, 26 Mar 2024 08:12:33 GMT

i just find the solution. The user must have an instance of excel already open for the designer to open the report. in any case, this is what allowed me to solve the RPC error in 2 similar cases.