topic Re: connection to SMTP Problem in Qlik NPrinting

connection to SMTP Problem

Anw — Wed, 22 May 2024 15:34:27 GMT

Hello,

When I make the configuration of the mail,
I have this Error message

and there is the log message

"Failed to send e-mail message to xx@xx.com ERROR: System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 52.98.227.162:995↓↓ at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)↓↓ at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)↓↓ at System.Net.Sockets.Socket.Connect(IPAddress address, Int32 port)↓↓ at MailKit.Net.Smtp.SmtpClient.Connect(String host, Int32 port, SecureSocketOptions options, CancellationToken cancellationToken)↓↓ at Qlik.NPrinting.Repo.Service.MailService.<SendEmailAsync>d__4.MoveNext() in C:\Jws\release-may2023-cw4ys0k9S\server\NPrinting\src\Repo\Service\MailService.cs:line 73"
Can you help me please?

PS:There is proxy installed in the Virtual Machine.

Re: connection to SMTP Problem

mpc — Wed, 22 May 2024 17:09:10 GMT

Hi,

I think it's a network related issue.
Try to telnet to your SMTP server with the right port. If it fails, then a firewall or the proxy does not allow this protocol between the Qlik NPrinting server and the SMTP one.

Kind regards

Re: connection to SMTP Problem

Anw — Wed, 22 May 2024 17:51:59 GMT

Thank you for your feedback,

how can I configure the proxy ?

Re: connection to SMTP Problem

Lech_Miszkiewicz — Thu, 23 May 2024 10:40:21 GMT

Hi @Anw

Proxy configuration and your network issues are not related to NPrinting. Talk to your network administrator to resolve those kind of issues as we have no control over it , we dont know how it is configured and there are no NPrinting settings to be applied.

Make sure you provide required details to your network administrator such as those documented in help site: https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/AdministeringQVNprinting/Set-up-email.htm

Please study this documentation and if anything is not clear talk to your network admin.

cheers

Lech

Re: connection to SMTP Problem

Anw — Fri, 24 May 2024 08:31:48 GMT

Thank for your feedback