topic Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back in Qlik NPrinting

NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Frank_Huning — Fri, 17 Nov 2023 18:44:06 GMT

Hi,

I want to upgrade our nprinting server from November 2019 to May 2023. No I run into the above issue. After 15 minutes of installation it fails and generates automatically a rollback.

The installation log says:

"Failed to Install MSI Package"

I have admin rights on this machine. I have absolutely no clue what's going on.

Maybe related to this is issue, is that I couldn't make a backup before I started the upgrade. I've got an error message: "This app can't run on your PC" and "To find a version for your PC, check with the software publisher"

My command: Qlik.Nprinting.Manager.exe backup -f E:\backup-nprinting\NP_Backup.zip -p "C:\Program Files\NPrintingServer\pgsql\bin" --pg-password xxxx

This command worked in the past.

Is this something related to (an upgrade of) Windows Server?

Is the nprinting repository corrupt?

Regards Frank

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Ray_Strother — Fri, 17 Nov 2023 20:32:36 GMT

Hello ,

Please review the below article and the steps contained it.

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-Upgrade-fails-during-the-quot-Installing-Repository/ta-p/1716968

Thanks

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Ray_Strother — Fri, 17 Nov 2023 20:33:57 GMT

Hello,

Please review the below article link:

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-Upgrade-fails-during-the-quot-Installing-Repository/ta-p/1716968

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Frank_Huning — Sat, 18 Nov 2023 20:02:58 GMT

Hi Ray,

Thanks for your reply. I've checked the .NET framework version as requested.

It seems oke. So, I guess my database is 'corrupt'? Can I check and fix that by myself?

Regards Frank

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Frank_S — Mon, 20 Nov 2023 19:18:23 GMT

Hello @Frank_Huning

Please check to ensure your Windows server has met the system requirements.

For example, if you have a single core, NPrinting will not work normally or at all.

https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/DeployingQVNprinting/System-requirements_server.htm#anchor-1

Processors (CPUs): Multi-core x64 compatible processors with a minimum of two cores.

If you do not have sufficient cores, this could be the root cause entirely.

Otherwise, please open a separate support case.

Kind regards...

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

David_Friend — Tue, 21 Nov 2023 15:56:05 GMT

@Frank_Huning yeah that is a pretty old version, I would open a support case, we may end up asking R&D to help with upgrading that database, not sure but a possibility...

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Frank_Huning — Tue, 21 Nov 2023 16:13:29 GMT

Hi Frank,

Server has 4 Processors, each 2 cores. So that seems okay.

I will open a support ticket.

Thanks,

Frank

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Frank_Huning — Tue, 21 Nov 2023 16:35:49 GMT

Got this suggestion from Qlik support:

How to clean up Orphaned NPrinting database file f... - Qlik Community - 1710250

I will try that later this week (need a snapshot for that first)

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Ruggero_Piccoli — Wed, 22 Nov 2023 08:26:25 GMT

Hi,

This Qlik.Nprinting.Manager.exe backup -f E:\backup-nprinting\NP_Backup.zip -p "C:\Program Files\NPrintingServer\pgsql\bin" --pg-password xxxx is the command to create a backup not to upgrade an installation. It must be run from the folder where the is. Refer to https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/DeployingQVNprinting/Backing-up-Qlik-NPrinting.htm for the completa backup procedure.

The upgrade is documented at https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/DeployingQVNprinting/Qlik-NPrinting-upgrades-updates-uninstall.htm at in the Release Notes of the final version you want to install for specific instructions related to the version.

To see a more detailed error message refer to the log files.

Best Regards,

Ruggero

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Frank_Huning — Tue, 28 Nov 2023 07:56:57 GMT

I already found out why my backup was not working.

The executable Qlik.Nprinting.Manager.exe was 'corrupt' (size was 0kb). So I did an installation on a spare machine and after that I copied this file to my nprinting environment. The backup was now working! So, that's good news.

The hint I got from the qlikview support: How to clean up Orphaned NPrinting database file f... - Qlik Community - 1710250

is not working. In fact, it is not really clear what I suppose to do.

I will try to do an upgrade again, coming Friday, and if this isn't working I will contact support again.

Regards.

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

jpampillon — Wed, 29 May 2024 08:28:09 GMT

Hi folks,

I was facing the same issues trying to upgrade from May 2022 SR4 to February 2024:

Trying to do the backup opening the CMD as administrator, going to cd C:\Program Files\NPrintingServer\Tools\Manager and then using the command Qlik.Nprinting.Manager.exe backup -f C:\NPrintingBackups\NP_Backup.zip -p "C:\Program Files\NPrintingServer\pgsql\bin" --pg-password secretPassword was returning "This app can't run on your PC" and "To find a version for your PC, check with the software publisher" and after that a message of "Acces denied" appeared in the CMD.
When trying to upgrade NPrinting Server, when it started to install the Repository Service it would give a message of rollback and I coudn't install, I tried several times, and the result was the same.

After verifying that the .NET framework version is correct (equal or higher than 4.6.2. as described in https://community.qlik.com/t5/Official-Support-Articles/NPrinting-Upgrade-fails-during-the-quot-Installing-Repository/ta-p/1716968 ) and that I have plenty of space in the disk, I realized that the "Qlik.Nprinting.Manager.exe" had size was 0kb (it was corrupt).

The solution was replacing it for one from another installation that wasn't corrupt, has the same version and same patch (in my case May 2022 SR4).

It have to be the same version and same patch, otherwise it will return an error like (this is from using "Qlik.Nprinting.Manager.exe" from a May 2022 SR2, which isn't the same)

Unhandled Exception: System.IO.FileLoadException: Could not load file or assembly 'NPLogging, Version=22.15.8.0, Culture=neutral, PublicKeyToken=f678dcebb7bdbf24' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) at Qlik.NPrinting.Manager.Starter.Main(String[] args)

Hope it helps.

Best regards.

Re: NPrinting Upgrade fails during the "Installing Repository Service" step, and then rolls back

Frank_Huning — Wed, 29 May 2024 08:35:26 GMT

yes, that was for me the solution as well. Spin up a new vm server in Azure. Install the old version of nprinting and copy the executable to the old nprinting server. Then the update works.

Still strange that this file has a size of 0kb.

Regards Frank