topic Re: language Nprinting error message in Qlik NPrinting

language Nprinting error message

Diane — Wed, 16 Oct 2024 12:29:10 GMT

Hello,
We have a language difference for error messages when there is no data, the message is different between the QlikView application and the report generated by Nprinting.
The application was loaded correctly, as was the metadata, but there is a language difference.
we have test :
- Modification of the expression: in Qlikview it's in French, but in Nprinting it's in English.
- Modification of calculation conditions: in this case, the correct language is taken into account.
However, in this case we have to create a new expression for each case.

can you help me

here are the screenshots

In qlikview :

In nprinting :

Thanks in advance

Re: language Nprinting error message

Lech_Miszkiewicz — Wed, 16 Oct 2024 22:26:38 GMT

Hi @Diane

Strange one indeed. My guess are locale of NPrinting server. What are NPrinting server regional settings and default language and what are the settings on QlikView user who runs NPrinting engine/used in connection.

You may need to logon to NPrinting server as engine service account, open QlikView and check below setting too:

Re: language Nprinting error message

David_Friend — Thu, 17 Oct 2024 19:42:15 GMT

In the NPrinting console what locale is set?

Re: language Nprinting error message

Lech_Miszkiewicz — Thu, 31 Oct 2024 23:41:26 GMT

Hi @Diane

Have you got any update on this? Were you successful with the steps we have provided?.

Thanks

Re: language Nprinting error message

Diane — Thu, 07 Nov 2024 15:55:43 GMT

Hi,
Thank you for your answers.
We tested the different elements:
The qlikview has the language in French.

The Nprinting console is in French.

The user used to launch reports is in French.

The server language is French.

But we still have the message in English

Re: language Nprinting error message

David_Friend — Thu, 07 Nov 2024 20:13:39 GMT

that seems a bit buggy...since that version is no longer supported is it possible to upgrade to Feb 24 and see if issue persists?

Re: language Nprinting error message

Diane — Wed, 04 Dec 2024 16:12:57 GMT

Hi,

we can't upgrade the version.
We had do new tests.

We checked the qlikview setting file on the nprinting server. And the language is set to French before we run our nprinting and as soon as we run nprinting the language changes to English.
Do you know why nprinting would change the language of the Qlikview application?
The user is in French on nprinting.

InterfaceLanguage is in french before running nprinting and it switches to english by itself.

However, our Qlikview servers are in English. Could this have an impact?

Thanks in advance

Re: language Nprinting error message

Lech_Miszkiewicz — Thu, 05 Dec 2024 03:18:02 GMT

This point is not clear for me: You said:

The qlikview has the language in French.

Have you actually RDP to NPrinting server as "NPrinting engine service account" user and have you opened QlikView using that user and set the language for that user to French?

I know you have said that server is in English and that locale setting for user running report (whatever that is) are in French, but that is different than setting on NPrinting server of QlikView Desktop user settings for service account user on that server.

thanks

Lech

Re: language Nprinting error message

Lech_Miszkiewicz — Thu, 05 Dec 2024 03:58:34 GMT

Hi @Diane ,

I will also ask to clarify what do you mean by (I am not sure if we talk the same things when we describe it):

Modification of the expression: in Qlikview it's in French, but in Nprinting it's in English.
Modification of calculation conditions: in this case, the correct language is taken into account.

I am not sure if we are talking about the same things so It would be good if you could provide examples of screenshots for each of those.

thanks

Re: language Nprinting error message

Diane — Wed, 11 Dec 2024 15:59:35 GMT

Hello,
I have connected to the Nprinting server with "NPrinting engine service account" user.
The language of the Nprinting server is French.
In the Nprinting console, the Nprinting user is in French.
However, the Qlikview desktop installed on the Nprinting server has its language reset to English as soon as we generate an Nprinting report. We changed the language via the Qlikview desktop's user preferences menu and also via the settings file. It takes into account the change of language to French, but as soon as we generate a Nprinting report it switches back to English.

On the other hand, the Qlikview server is in English (I don't know if this is important).

Re: language Nprinting error message

Lech_Miszkiewicz — Thu, 12 Dec 2024 06:36:32 GMT

Hi @Diane

This is the point where I will struggle to help more. I dont really have test environment where i can setup different languages and configurations for NPrinting and QlikView.

If this really bothers you - you may want to consider opening support case to troubleshoot the issue further. There are quite few moving parts and the fact that your servers have different languages does not help neither as it brings element of inconsistency to the matter.

The other issue is that your configuration is out of support so support team may require you to upgrade in first instance before they even start looking at it.

Sorry I couldn't help more.

@David_Friend @Ruggero_Piccoli @Frank_S - do you guys see option of recreating this as a support case? Assuming you could use currently supported QlikView and NPrinting.

Issue seems to be that when generating report the QlikView desktop client on NPrinting engine resets its language settings hence interface and out of the box messages are in english instead of french.