topic Re: Qlik NPrinting Designer can't find a supported reporting template editor for the file ... Error message: Fatal Error in Qlik NPrinting

Qlik NPrinting Designer can't find a supported reporting template editor for the file ... Error message: Fatal Error

Maike151 — Wed, 05 Mar 2025 09:06:49 GMT

Hello everyone,

My colleague gets this error when trying to open the NPrinting Designer

I know there are many articles about this error, and I have tried everything, but nothing fixes the error.

We have NPrinting Server, Engine and Designer February 2024.

I have the designer installed locally on my computer and I do not have the issue.

My colleague also has the designer installed locally and she gets the error. We are in the process of switching from Windows 10 to 11. I still have Windows 10 and my colleague has Windows 11. That is the only difference.

I checked everything in this article: https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-supported-reporting/ta-p/1716228/page/2/show-comments/true

Here is some information and things I have already tried:

OS: Windows 11 Version 23H2 Build 22631.4890
Office Version: 2501 Build 18429.20158 64 Bit
NPrinting is installed on C:
Designer has the same version as Engine and Server (February 2024), I already reinstalled it
We reinstalled Office
System requirements for NPrinting are met
Checked/Changed scaling and resolution settings as in https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-preview-fails-or-other-template-editor/ta-p/1782144
Checked the office registry keys as in https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-can-t-find-a-supported-template-editor-for-the/ta-p/1712807
She does not get the error when the report type is html, so probably it has something to do with Office

Thank you for any hints!

Regards

Maike

Re: Qlik NPrinting Designer can't find a supported reporting template editor for the file ... Error message: Fatal Error

mpc — Wed, 05 Mar 2025 09:08:43 GMT

Hi,

Any information in the logs ?

Best

Re: Qlik NPrinting Designer can't find a supported reporting template editor for the file ... Error message: Fatal Error

Lech_Miszkiewicz — Wed, 05 Mar 2025 09:19:19 GMT

Hi @Maike151

tricky one. Links you provided cover all the scenarios so there is not much we can advice other than start support case.

I will just add couple questions in case you missed those:

I assume office license is already taken care of and office is licensed for user who tries to open it
I assume you are using single screen
Zoom setting is set to 100 % on ALL SCREENS!!!
you can play with: optimize for appearence / optimize for compatibility setting in excel
I always install designer with Administrator rights (run as administrator) to ensure all required files are installed properly

cheers

Re: Qlik NPrinting Designer can't find a supported reporting template editor for the file ... Error message: Fatal Error

Maike151 — Thu, 06 Mar 2025 12:30:38 GMT

I doublechecked everything and turns out that after reinstalling Office 64 Bit Version the optimize for appearence / optimize for compatibility settings obviously went back to default.

So I switched to optimize for appearence aaand it works.

Thank you guys for your help!

Re: Qlik NPrinting Designer can't find a supported reporting template editor for the file ... Error message: Fatal Error

Lech_Miszkiewicz — Thu, 06 Mar 2025 21:58:40 GMT

Thats good news and quirky tip for others to re-check everything. Thanks!