topic nPrinting failing after upgrading to Feb2025 and uninstalling the old Microsoft visual c++ in Qlik NPrinting

nPrinting failing after upgrading to Feb2025 and uninstalling the old Microsoft visual c++

dewan_abdullah — Mon, 05 May 2025 06:10:53 GMT

Hi All,

I recently got a requirement to uninstall old softwares ( VC ++ 2010). We had nprinting May 2022. Now we installed nPrinting Feb2025 everything worked fine until we uninstall the old VC ++ even though we have VC++ 2015-2022 installed. All services are running fine, it just gets stuck when generating a report. How do I fix this?

BR,

Re: nPrinting failing after upgrading to Feb2025 and uninstalling the old Microsoft visual c++

David_Friend — Tue, 06 May 2025 13:56:19 GMT

@dewan_abdullah we list 2013 but not 2010 (https://help.qlik.com/en-US/nprinting/February2025/Content/NPrinting/DeployingQVNprinting/System-requirements_server.htm), I'm going to test this myself. Anything in the NPrinting logs?

Re: nPrinting failing after upgrading to Feb2025 and uninstalling the old Microsoft visual c++

Lech_Miszkiewicz — Tue, 06 May 2025 14:08:38 GMT

Hi @dewan_abdullah

Are you able to regenerate metadata?

What do you see when you run Connection Verification test - after upgrades you would need to regenerate QS certificates and reinstall them (using new steps as there were extra settings to certificates in Settings/Tasks)

https://help.qlik.com/en-US/nprinting/February2025/Content/NPrinting/AdministeringQVNprinting/Admin-settings.htm#anchor-8

https://help.qlik.com/en-US/nprinting/February2025/Content/NPrinting/DeployingQVNprinting/NPrinting-with-Sense.htm#InstallingQlikSenseCert

cheers

Re: nPrinting failing after upgrading to Feb2025 and uninstalling the old Microsoft visual c++

David_Friend — Tue, 06 May 2025 17:35:29 GMT

@dewan_abdullah I had same version of NP in a VM, I upgraded it, I did have V++ 2008 and have removed it, still running tasks fine.

Check your NP logs in c:\programdata\nprinting\logs anything in there?

And as @Lech_Miszkiewicz suggested can you do verification and reload metadata?

Re: nPrinting failing after upgrading to Feb2025 and uninstalling the old Microsoft visual c++

dewan_abdullah — Wed, 07 May 2025 09:38:56 GMT

Regenerating the Meta Data helped in fixing this. Thank you.