topic Re: NPrinting 17 Entity Tags Error In PowerPoint in Qlik NPrinting

NPrinting 17 Entity Tags Error In PowerPoint

chriswain2 — Wed, 25 Sep 2019 18:40:54 GMT

Hi,

I keep getting an error when I try to amend a PowerPoint report in NPrinting 17.

An error occured while elaborating the entity tags.

Please check if the entities are properly placed inside their level tags.

I have set up a page object to loop through a field to create slides. It all works fine until I want to amend a report to insert a slide ahead of the slide with the page tag. It seems that NPrinting still thinks the tag should be on the slide number it was on before and there is no way to fix this. You can never move the slide. Once you get the error you lose any work since you last saved the report.

Even if you have the page tag referring to slides 12-15 and you change that reference to 13-16 after inserting a slide, sooner or later you will get that error again. I have tried deleting the page item and the slide with the tag but the error keeps coming back and then the report is permanently corrupted.

Any ideas?

Re: NPrinting 17 Entity Tags Error In PowerPoint

Ruggero_Piccoli — Wed, 12 Sep 2018 10:04:16 GMT

Hi,

I tried to reproduce your issue in my installation but I was not able. With my Qlik NPrinting everything is working fine and I'm able to add slides before and after the one with the Pages field. Also if I reorder the slides with Pages on many of them everything is working fine. I tried also by mixing Pages filed from Qlik Sense and QlikView on the same template and it is fine.

What version of Qlik NPrinting are you using? Could you upgrade to latest (June 2018) available and try again?

Best Regards,

Ruggero

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Re: NPrinting 17 Entity Tags Error In PowerPoint

chriswain2 — Wed, 12 Sep 2018 10:17:27 GMT

Hi Ruggero,

We are using the April 18 version. I will try to get it upgraded as it sounds like a bug which has been fixed, but that might not be a quick process to get approved.

I have just recreated my report from a version I exported without the paged slides. It runs from the Publish Task menu, but when I go into the Template Editor and preview it, I get the error. If I go into Template Editor and click Save and Close immediately, it is fine. If I change anything, such as a title box, I get the error so I cannot make further changes.

I will try to do the upgrade, but my best option now is to recreate the report from scratch, export without the Page items and keep that as a clean version, then add the Page items last.

Chris

Re: NPrinting 17 Entity Tags Error In PowerPoint

Ruggero_Piccoli — Wed, 12 Sep 2018 10:27:58 GMT

Hi,

Check also that the Designer version is the same as the server.

You could also check the logs.

If you still have the issue after the upgrade please open a support ticket so we will investigate if it is a bug.

Best Regards,

Ruggero

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Re: NPrinting 17 Entity Tags Error In PowerPoint

chriswain2 — Wed, 12 Sep 2018 10:54:54 GMT

The server is June 18, but the Designer is April 18. I should be able to install the new designer on my machine fairly soon. I will let you know.

Re: NPrinting 17 Entity Tags Error In PowerPoint

chriswain2 — Wed, 12 Sep 2018 12:50:34 GMT

I have installed the new version but I still get the same error. This might be because it was created under the old version. I will let you know if it happens again with any new reports I create.

Thanks for your help.

Chris

Re: NPrinting 17 Entity Tags Error In PowerPoint

Ruggero_Piccoli — Wed, 12 Sep 2018 12:56:38 GMT

Ok.

Try to move some slides, save, move them back and see if you still have the issue.

It is possible that the wring version of the Designer miss some info when saving the template.

Best Regards,

Ruggero

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Re: NPrinting 17 Entity Tags Error In PowerPoint

chriswain2 — Wed, 12 Sep 2018 14:52:48 GMT

I will mark your reply as correct as it was definitely an issue that needed fixing.

Chris

Re: NPrinting 17 Entity Tags Error In PowerPoint

Digvijay_Singh — Tue, 16 Oct 2018 18:04:00 GMT

Hi,

Could you find anything more on this? One of our report is throwing same error while previewing. It works fine through task though.

kidbank3‌

Re: NPrinting 17 Entity Tags Error In PowerPoint

pentaxadmin — Tue, 16 Oct 2018 20:05:03 GMT

Have you find the solution? I am getting same error. Not sure what to do next. I reinstalled the nPRinting server, engine and the designer, but it didn't help.

Thanks for any advise.

Re: NPrinting 17 Entity Tags Error In PowerPoint

Ruggero_Piccoli — Wed, 17 Oct 2018 07:40:40 GMT

Hi,

Did you do the suggestion marked as correct?

Best Regards,

Ruggero

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Re: NPrinting 17 Entity Tags Error In PowerPoint

pentaxadmin — Wed, 17 Oct 2018 13:33:04 GMT

I reinstalled the Server, Engine and the Designer, but the problem has not been fixed. What are the other options? I was not quite clear on the special characters clean up in the template? Is that what you are referring to?

Re: NPrinting 17 Entity Tags Error In PowerPoint

Ruggero_Piccoli — Thu, 18 Oct 2018 07:01:06 GMT

Hi,

So you are sure that your Designer version is the same as the server and that you installed latest available version September 2018.

In general, please:

- post a new conversation for new questions

- include all the useful information like screenshots and logs

- describe step by step what causes the error

we need to be able to reproduce it to give you suggestions.

If you still have the issue after the upgrade please open a support ticket so we will investigate if it is a bug. Include the full logs, the template and the source document in the ticket.

Best Regards,

Ruggero

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Re: NPrinting 17 Entity Tags Error In PowerPoint

chriswain2 — Thu, 18 Oct 2018 11:06:42 GMT

Digvijay / Branislav,

I have not had any problems with new reports created after I aligned the Server and Designer to both be June 2018, but the reports created before that still have the problem.

Things to try would be:

Delete the page items, save the report, go back in and reinstate them

Delete the page items, save the report, export it, import it as a new report and reinstate the page items

Delete the page items and the slides you want to loop through, save and reopen the report and reinstate them

Create the report again from scratch after making sure the Server and Designer are definitely the same version

Also, click on the page item header and look at which PowerPoint slide it is highlighting. Check it is the right one and that the entity tag is on that sheet and no others unless you are looping through more than one slide. If you have the entity tag on an unrelated slide the error will be genuine.

Chris

Re: NPrinting 17 Entity Tags Error In PowerPoint

pentaxadmin — Thu, 18 Oct 2018 13:26:55 GMT

Chris - thanks for checking in on this issue. I was able to troubleshoot the issue and found the problem.

I have reinstalled nPrinitng and Office Suite Apps, but that didn't help. I later discovered the issue - I had some objects in the Report that I have deleted from the QS App and those were causing the error. Once I removed those objects from my nPrinting template the problem was gone.

Branislav

Re: NPrinting 17 Entity Tags Error In PowerPoint

Digvijay_Singh — Wed, 05 Dec 2018 23:24:23 GMT

I am getting this error when I introduced lower level paging inside higher level. I have multiple slides for each location thru paging , now I need one of these slide to do paging using another field. Its like two level of paging, is it allowed.

I just get this error while saving the power point template. It won't generate error when I delete the row from paging sub menu.

Re: NPrinting 17 Entity Tags Error In PowerPoint

Digvijay_Singh — Wed, 05 Dec 2018 23:27:59 GMT

Sorry It saved the template when I remove the lower level paging field tag from the slide which I dragged in one of the slide having paging using higher level field